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Articles in Server Configuration and Management

Previous Versions > SmarterTrack > Server Configuration and Management
  • Add a Company Logo to the Customer Protal
  • Add a Custom Announcement to the Portal
  • Add a Live Chat Image to a Company Website
  • Add Time Logs to Tickets
  • Add Website Links to the Portal
  • Automatically Disable Live Chat after Business Hours
  • Automatically Email Reports on a Recurring Schedule
  • Automatically Rebalance Tickets to Reduce Agent Workload
  • Automatically Translate Live Chats
  • Automatically View Tickets Without Logging in to the Management Interface
  • Change the Database Connection String
  • Configure External Providers
  • Configure Single Sign-on Between SmarterTrack and Another Site
  • Configure Supported Languages
  • Enable a Server for Automatic Failover
  • Install Language Packs for SmarterTrack
  • Installing SmarterTrack on a Dedicated Server
  • Installing SmarterTrack on a Shared Server
  • Integrate SmarterTrack with VoIP Systems
  • Restrict Access to the Queue
  • Send Automated Emails from SmarterTrack
  • Set Google Maps as the Map Provider for Live Chats and Who's On
  • Set Up Social Media Links for News Items and Knowledge Base Articles
  • SmarterTrack and ColdFusion

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