Welcome to the SmarterTools Support Portal

Our portal offers users a number of support resources, from the ability to initiate tickets and live chats with our agents to self-help resources via our Knowledge Base, Community, and Online Help. For more information and answers to commonly asked questions, see the SmarterTools Support Policy.

To fully participate in this Support Portal, a SmarterTools account is required. To request an account, please submit a ticket to the Sales Department using the Tickets button above.

 

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Recent News

JUL20
SmarterMail 16.3.6775 Now Available

SmarterTools announces the release of SmarterMail 16.3.6775, which is available as a FREE minor version upgrade to all SmarterMail customers with current upgrade protection. A complete listing...
JUL19
SmarterTrack 14.1.6773 Now Available

SmarterTools is proud to announce the minor release of SmarterTrack 14.1.6773! A complete listing of the new features and improvements is available on the SmarterTrack 14.x Release Notes page...
JUL13
SmarterMail 16.3.6768 Now Available

SmarterTools announces the release of SmarterMail 16.3.6768, which is available as a FREE minor version upgrade to all SmarterMail customers with current upgrade protection. A complete listing...

Recent Articles

JUN15
SmarterTrack 14 Now Available

We're pleased to announce the release of SmarterTrack 14! With a number of back end improvements, plus the introduction of Forms, the ability for Organization members to see all tickets from their respective Organization, privacy and cookie policy additions and more, SmarterTrack 14 is a huge update to our customer service platform..

SmarterTools Blog
MAY22
SmarterTools and GDPR

GDPR is coming and SmarterTools explains what it is and how our products fit into the GDPR framework and what you can do to prepare yourself and your users.

SmarterTools Blog
APR17
Why We Considered Deleting Facebook

Facebook is under criticism for the Cambridge Analytica scandal, where personal data of over 87 million people was breached. It’s time to get serious about user data and privacy.

SmarterTools Blog
MAR21
SmarterMail 17.X BETA - Phase One

SmarterMail 17.x BETA is LIVE! In an effort to highlight features and to give participants time to test and provide feedback on what they see, we’ll be releasing features in multiple phases. Read more about the relevant features that are part of Phase One of the BETA. Be sure to visit the SmarterTools Community and join in the discussions with other BETA participants!

SmarterTools Blog