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As you all know, we use our own products and we often run ALPHA or BETA versions for testing and so that customers can benefit from upcoming features. With that said, SmarterTrack 15.x is just around the corner, and we’re going to be upgrading our installations which means YOU will be seeing some changes within our Portal and Community before anyone else! Check out some of the exciting Community changes that are coming.

As some of you might know, we started our SmarterMail 17.x BETA in March. We’ve paused BETA releases for the last six weeks or so, however, and want to explain why. We definitely hit some roadblocks, which changed our direction, but the end result is very positive! Below, we’ll discuss some of what we’ve learned, some of the changs you can expect, and then, finally, we’ll lay out the roadmap for the next couple of BETA releases.

We're pleased to announce the release of SmarterTrack 14! With a number of back end improvements, plus the introduction of Forms, the ability for Organization members to see all tickets from their respective Organization, privacy and cookie policy additions and more, SmarterTrack 14 is a huge update to our customer service platform.

GDPR is coming and SmarterTools explains what it is and how our products fit into the GDPR framework and what you can do to prepare yourself and your users.