Welcome to the SmarterTools Support Portal

Our portal offers users a number of support resources: self-help resources via our Knowledge Base, access to our Community where you can interact with other SmarterTools customers as well as our developers and customer service teams, and links to our extensive Online Help. For more information and answers to commonly asked questions, see the SmarterTools Support Policy.

To fully participate in this Support Portal, a SmarterTools account is required. To request an account, please submit a ticket to our Sales Department by emailing us at sales@smartertools.com.


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Recent Articles

Understanding Spam in the New SmarterMail

SPF, DKIM and DMARC are becoming increasingly important for ISPs and large mail services such as Gmail, and will one day be required by all mail services and servers. However, some people are still confused by these acronyms and what they mean. This post should clarify things for for anyone who uses, and wants to continue using, email to communicate.

SmarterTools Blog
Understanding Spam in the New SmarterMail

As a system administrator you know that spam is a real nightmare. What you might not know is that statistics show that well over half of the total email traffic, worldwide, is spam. When you factor in things like new system administrators who aren’t entirely sure how to run a mail server, ethically challenged users who exploit those system administrators.

SmarterTools Blog
The New SmarterTools - This December

We’re fast approaching the end of 2018 and we’re looking to leave it behind with a bang. There are a TON of exciting improvements coming -- some of the biggest we’ve ever made -- and we are essentially re-creating SmarterTools as a brand new company. We feel the time is right to give customers more of what they want: That means making wholesale changes to the company, how we're branded, what we have to offer and how we're offering it.

SmarterTools Blog
Exciting SmarterTrack 15 Community Features

As you all know, we use our own products and we often run ALPHA or BETA versions for testing and so that customers can benefit from upcoming features. With that said, SmarterTrack 15.x is just around the corner, and we’re going to be upgrading our installations which means YOU will be seeing some changes within our Portal and Community before anyone else! Check out some of the exciting Community changes that are coming.

SmarterTools Blog