Welcome to the SmarterTools Support Portal

Our portal offers users a number of support resources, from the ability to initiate tickets and live chats with our agents to self-help resources via our Knowledge Base, Community, and Online Help. For more information and answers to commonly asked questions, see the SmarterTools Support Policy.

To fully participate in this Support Portal, a SmarterTools account is required. To request an account, please submit a ticket to the Sales Department using the Tickets button above.


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Recent Articles

Why We Considered Deleting Facebook

Facebook is under criticism for the Cambridge Analytica scandal, where personal data of over 87 million people was breached. It’s time to get serious about user data and privacy.

SmarterTools Blog
SmarterMail 17.X BETA - Phase One

SmarterMail 17.x BETA is LIVE! In an effort to highlight features and to give participants time to test and provide feedback on what they see, we’ll be releasing features in multiple phases. Read more about the relevant features that are part of Phase One of the BETA. Be sure to visit the SmarterTools Community and join in the discussions with other BETA participants!

SmarterTools Blog
Important Info for Outlook 2016 and EAS Users

When you work with a company like Microsoft over a 30 year span, you see many ups and downs. We have found MANY issues with MANY Microsoft products throughout the years and we’ve worked with various levels inside Microsoft to resolve them...That said, we’ve noticed that in the last few years Microsoft was reacting slower and slower to resolving issues related to EAS in Microsoft Outlook. And with Microsoft’s September 12th automatic update of Office 2016, they removed EAS functionality...

SmarterTools Blog
SmarterMail 16 is Now Available!

When we set out to build SmarterMail we did so with a specific goal in mind: to build a 100% web-driven interface that would allow system administrators and domain administrators to manage every aspect of the mail server from anywhere...SmarterMail 16.x is the next evolution of that idea, and it ushers in a revolution in web-based email administration as well as end user capabilities.

SmarterTools Blog