Set Google Maps as the Map Provider for Live Chats and Who's On

Previous Versions > SmarterTrack > Server Configuration and Management

Live chat's mapping feature allows agents to see where a customer is located. This feature supports mapping with Microsoft Virtual Earth or Google maps. When enabled, the map will display a zoomable world (or country) map with the location of the customer pinpointed. The Who's On feature in SmarterTrack also uses the same map technology to pinpoint the location of website visitors.

Applies to SmarterTrack 11.x-12.x

1.  Log in to the SmarterTrack management interface as a system administrator.
2.  Go to Settings >> Configuration >> Connected Services.
3.  Click the Instructions for obtaining an API Key hyperlink to view the steps on how to create a key.
         (You will need to use an existing Google account or create a new one to proceed)
4.  Once you have obtained the key please copy and paste into the Google API Key field.
5.  Click Save.

Applies to SmarterTrack 10.x

    1.  Log in to the SmarterTrack management interface as a system administrator.
    2.  Click the settings icon.
    3.  Expand the System Settings option and click on General Settings.
    4.  Click on the options tab and place a check mark in the 'Enable Google Map Features'.
    5.  Click the Instructions for obtaining an API Key hyperlink to view the steps on how to create a key.
         (You will need to use an existing Google account or create a new one to proceed)
    6.  Once you have obtained the key please copy and paste into the Google API Key field.
    7.  Click Save.

Applies to SmarterTrack 6.x - 9.x

  1. Log in to the SmarterTrack management interface as a system administrator.
  2. Click the settings icon.
  3. Expand the Organizations folder in the navigation pane.
  4. Click the Brands Settings.
  5. Edit the brand in question.
  6. Click the Maps tab.
  7. In the Map Provider field, select Google Maps. Then select the Enabled checkbox.
  8. In the Provider Key field, type the provider key. The provider key is a method of authentication that allows SmarterTrack to use the Google Maps API. NOTE: If you do not have a provider key, click Obtain Key in the content pane toolbar and complete the form from Google. In the My Website URL field, type your SmarterTrack URL (for example, http://support.example.com).
  9. Click Save.

NOTE: The Map URL can be left as the default and is provided in case Google changes the URL in the future.

For more information, please refer to the SmarterTrack Online Help.

 

Learn more about SmarterTrack’s email ticket system and how it will help you improve your customer service.

Article ID: 3388, , Modified: 4/15/2024 at 12:10 PM

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