Send Automated Emails from SmarterTrack

On occasion, SmarterTrack may need to send automated emails to users. For example, system notifications or if an event is configured to send an email whenever specific conditions are met. Because some types of automated emails are not associated to a specific department, SmarterTrack will use the mail settings for the default Brand to deliver these messages.

Applies to SmarterTrack 11.x-12.x

Applies to SmarterTrack 6.x - 10.x

Follow these steps to set up the mail settings for the default brand:

1. Log in to the SmarterTrack management interface as a system administrator.
2. Click the settings icon.
3. Expand the System Settings and Organization folders.
4. Click Brands in the navigation pane.
5. Select the default brand and click Edit. Generally, the default brand is the first brand in the list.
6. Click the SMTP tab.
7. Fill in the appropriate information for your email server.
8. Click Save.

For more information, please refer to the Brands page of the SmarterTrack Online Help.

Learn more about SmarterTrack’s email ticket system and how it will help you improve your customer service.