On occasion, SmarterTrack may need to send automated emails to Users or even System Administrators. For example, system notifications or if an event is configured to send an email whenever specific conditions are met. Because some types of automated emails are not associated to a specific Department, SmarterTrack will use the Brand's default mail settings to send these types of messages. Therefore, it's crucial to have a Default SMTP Account set up.
For more information, please refer to the Brands page of the SmarterTrack Online Help.
Learn more about SmarterTrack’s email ticket system and how it will help you improve your customer service.
Trouble logging in? Simply enter your email address OR username in order to reset your password.
For faster and more reliable delivery, add firstname.lastname@example.org to your trusted senders list in your email software.