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Articles in Troubleshooting

SmarterTrack > Troubleshooting
  • Agents Can't Attach Files to Tickets, KB Articles, etc.
  • Cannot Activate SmarterTrack
  • Common Ticket Issues and Fixes
  • Database Setup Fails During Installation/Upgrade
  • Error Using the Embed Video Button
  • HTTP Error 503. The service is unavailable
  • Issues Sending Email from SmarterTrack
  • License Key Lost After Upgrade
  • Live Chat is Showing Offline
  • Server Error in '/' Application on Upgrade
  • SmarterTrack and jQuery Compatibility Issues
  • SmarterTrack Communicator does not ring on outgoing calls
  • SSL Issues for Hosted SmarterTrack Domains
  • Tickets Stuck in the Queue
  • Understanding Ticket Reports

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