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Articles in Installation and Configuration

SmarterTrack > Installation and Configuration
  • Add Custom Browser Data to Who's On
  • Create a Private Community Category
  • Create Default Messages to Customers at the Beginning and End of Live Chats
  • Create Knowledge Base Articles in Multiple Languages
  • Create Translatable Strings
  • How Ticket Response Times are Calculated
  • How to Set up SmarterTrack Communicator
  • Inserting an Image or Video to KBs and News Items
  • Monitor an Agent's Active Groups and Workload
  • Properly Implementing SSL for SmarterTrack
  • Respond to Tickets From an Email Client
  • Revert a Licensed Version of SmarterTrack to the Free Edition
  • SmarterTrack SMTP Settings and Google 2-factor Authentication
  • SMTP Settings for Outlook365 and Gmail
  • Transfer Tickets Across Multiple Installations
  • User and Agent Portal Alerts
  • View Tickets Assigned to Other Agents

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