SmarterTrack has two methods of translating text within its interface: language translation packs and translatable strings.
Language packs translate static text within the SmarterTrack interface. For example, a language pack would be used to translate the navigation pane of the management interface into another language. For more information on language packs, please refer to the KB article How To -- Install Language Packs for SmarterTrack.
Translatable strings allow for the dynamic translation of information that's input by a System Administrator, Manager or Agent. For example, a translatable string would be used to translate the name of a Department into another language. NOTE: BEFORE you can configure and create translatable strings, you will need to configure the supported languages for your SmarterTrack installation. For more information, see How To -- Configure Supported Languages.Creating Translatable StringsNow that you have configured the supported languages, you can create a translatable string. Follow these steps to create a translatable string:
For more information on translatable strings, please refer to the Translatable Strings section of the SmarterTrack Online Help.Using Translatable StringsTranslatable strings can be used in various areas of the interface that may not be available for translation through a specific language pack, including Group names, Department names, Brand names, and custom links.To assign a translatable string to a Department name, follow these steps:
For more information on department settings, refer to the Departments section of the SmarterTrack Online Help.
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