Businesses that use multiple installations of SmarterTrack can easily transfer tickets from one installation to another. For example, if a company has an office in the U.S. and an office in Italy using different installations of SmarterTrack, an Agent in the U.S. office can transfer a ticket to an Agent in the Italy office. NOTE: When an Agent transfers a ticket to another installation, the original ticket's status will change to closed and locked. All ticket information except for the related items will be copied to the new installation and the ticket will be assigned a new number.
Learn more about SmarterTrack’s email ticket system and how it will help you improve your customer service.
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