SMTP Settings for Microsoft 365 (Office) and Gmail

To send emails in SmarterTrack you will need to configure the SMTP settings for the Brands and Departments. These are the settings you will need to enter when using Microsoft 365 (Office) and Gmail. For more information on how to configure the SMTP settings please refer to the knowledge base article -- Send Automated Emails from SmarterTrack

Applies to All Versions of SmarterTrack

Microsoft 365 (Office) with SSL
SMTP Server: This should be your mail server name. (e.g.
SMTP Security: Enable SSL
Port: 995
Microsoft 365 (Office) with TLS
SMTP Server: This should be your mail server name. (E.g.,
SMTP Security: Enable TLS
Port: 587
SMTP Server:
Port: If SSL is enabled use Port 465. If TLS is enabled use Port 587.
Auth Username: This will be your full Gmail address. (e.g.
NOTE: When using Microsoft 365 (Office), if the "From Address" and "Auth Username" do not match, there is a potential need to configure "Send As" privileges for your mail server. You may also need to set up SMTP relay on your Microsoft 365 (Office) account.
For more information on the other settings please refer to the Brands page of our SmarterTrack Online Help.


Learn more about SmarterTrack’s email ticket system and how it will help you improve your customer service.


customers emails are working, but only Events email are not... We have added custom events for ticket let say if msg receive greater than 1. Such email are not sending by ST and no record in smtp log file.
ST ver 12

Tahir (8/21/2017 at 7:30 AM)
That would indicate that the event isn't firing. Try setting the condition to message received greater than 2 and see if that makes the event fire. You'll also want to make sure any other conditions that are set are also being met...and that the Action you set up is set correctly. Feel free to email sales@ for more information or assistance.
Derek Curtis (8/21/2017 at 9:21 AM)
As it's configured now, (Gmail) we're getting the following error when clicking "Test SMTP": Failed to connect to the SMTP server.

Possibly there is more configuration required on the Gmail side. We are looking through the Admin Console settings and will post an update if we figure it out.

Update: After generating an App Password, we were still unable to test w/ success. Once we removed the Email Address field, it then started to work. So, we put in Server, Auth Username (as email address), Auth Password (as App Password) left Email Address blank, Display Name worked either way, SSL Encryption port 465, then tested with Success.

Ian J Harris (2/28/2023 at 10:55 AM)