Delete an Email Address on the Auto-Complete List

This article applies to recent versions of SmarterMail. View articles for SmarterMail 15.x and earlier.

Because most users send email to the same recipients, SmarterMail automatically pulls email addresses from your Sent Items folder, your contacts, the Global Address Directory (GAL), aliases and mailing lists and saves them separately from emails in your contacts list. These auto-saved email addresses are then used to auto-complete the To, CC and BCC fields when applicable.

On occasion, there may be email addresses that a user does not want auto-saved, such as a misspelled email address or an outdated email address no longer in use. For this reason, users can remove email addresses from the auto-complete list. 

  1. Log into SmarterMail as a user.
  2. Click on the Email icon.
  3. Reply to an existing email or click New to create a new email message. 
  4. Begin typing the email address in the To, CC, or BCC field. When it appears in the list, click on the X to remove that entry from the auto-complete list.
NOTE: Addresses pulled from the GAL, aliases, mailing lists or a user's contacts cannot be deleted from the auto-complete list.
Learn more about using SmarterMail for your email accounts and company-wide chat.