SmarterTrack administrators can reset agent and user passwords from within the Settings section of the management interface. However, if an administrator loses his/her password, they are locked out of the management interface and must use the SmarterTools website to reset the password. Follow these steps to reset an administrator password for your Hosted SmarterTrack site.
You will now be able to log into your Hosted SmarterTrack site with the new credentials.
Learn more about SmarterTrack, your online help desk and customer service solution.
Trouble logging in? Simply enter your email address OR username in order to reset your password.
For faster and more reliable delivery, add firstname.lastname@example.org to your trusted senders list in your email software.