Configure Outlook 2013/2016 with ActiveSync

This article applies to recent versions of SmarterMail. View articles for SmarterMail 16.x and earlier.
If you're not given the option to add an Exchange account, it could be due to a change that Microsoft made in the 16.0.8431.2079 (and above) release of Outlook in September, 2016. This change introduced Microsoft's "Simplified Account Creation" process that bypasses the ability to set up non-Microsoft Office365 accounts in Outlook. For information on the workaround for this, see the article: Enable EAS/Exchange Accounts in Outlook 2016.
Microsoft Exchange ActiveSync (EAS) is a data synchronization protocol that uses push technology to sync email, calendars and contacts (and tasks and notes on supported devices) to Outlook 2013 and 2016 for Windows and a variety of mobile phones and tablets, including Android, iOS, and Windows devices.
This article provides steps on establishing an Exchange account using ActiveSync in Outlook 2013 and earlier versions of Outlook 2016. For instructions on configuring Outlook 2016 version 1706 and above (released July 2017), please refer to Set up Exchange Account in Outlook 2016 (Version 1706 and Above)
Notes for Users
To utilize an Exchange ActiveSync connection, your SmarterMail account must first be assigned an ActiveSync mailbox. In addition, SmarterTools does not manage any hosted SmarterMail services. Therefore, we cannot provide the unique server settings for your account. If you are not sure what to enter for the connection settings or if your connection fails, please contact the administrator/hosting provider of your SmarterMail account to verify the server's ActiveSync setup and mailbox assignment.
Follow these steps to sync SmarterMail to Outlook 2013/2016 using ActiveSync: 
  1. Open Outlook 2013 or Outlook 2016.
  2. If an account has not yet been configured, Outlook will prompt the account setup when opened. If an account already exists, Outlook will open as expected. Click on the File tab, then Add Account
  3. Select Manual setup or additional server types and click Next. 
  4. On the Choose Service page, select or Exchange ActiveSync compatible service and click Next.
  5. Enter the following details:
    • Your Name - The display name that will be shown on emails you send. 
    • Email Address - Your full SmarterMail email address (ex:
    • Mail server - The address of the mail server. This typically takes the form of "" or "". You may need to contact your SmarterMail administrator to learn the specific format used.
    • User Name - Your full SmarterMail email address (ex:
    • Password - The password used with your SmarterMail account.
  6. Click Next.
  7. (If Autodiscover is configured for the SmarterMail installation, a window will appear to confirm whether the website should be allowed to configure your account server settings. Click Allow.)
  8. Outlook will test your account settings. If the connection is successful, a popup window will show a status of Completed. Click Close, and then click Finish to complete the setup. Outlook will will open and begin importing the SmarterMail mailbox. (If the test connection results in errors, please contact the administrator of your SmarterMail account. They may need to provide the server's unique settings, assign ActiveSync to the account or troubleshoot the connection failure using the SmarterMail logs.) 
Notes for Administrators
In order for end users to configure an Exchange connection, their SmarterMail account must first be assigned an ActiveSync mailbox. For more information on assigning ActiveSync, refer to Configure Exchange ActiveSync for Email Accounts. In addition, Outlook 2013 and Outlook 2016 require an SSL connection for ActiveSync accounts. For more information on using SSL/TLS with SmarterMail, refer to Configure SSL/TLS to Secure SmarterMail
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EAS is a feature of Outlook 2013, but it does not work with Exchange accounts - you need to use the native Exchange connectivity. This is by design; EAS connectivity is for "lite clients", not full-featured Outlook.

At this time, EAS is only for / Hotmail.

Shaun Krombeen (2/24/2015 at 10:45 AM)
Hi Shaun,

This forum post does not necessarily apply to this application. Outlook 2013 can be configured with SmarterMail via Exchange ActiveSync. When setting up an account in Outlook 2013 to use with EAS, the user can select "Manual setup or additional server types" and then " or Exchange ActiveSync compatible service," which SM is such a service. If you're having trouble connecting, I'd recommend opening a support ticket to get this looked into.

Andrea Rogers (2/24/2015 at 12:47 PM)