On occasion, a system administrator may need to completely uninstall SmarterTrack. For example, if your help desk moves from an old server to a new one, the system administrator may wants to clean up the old server and re-purpose it for another use.
Applies to All Versions of SmarterTrack
Follow these steps to completely uninstall SmarterTrack:
- Uninstall SmarterTrack using the Add/Remove Programs feature of Windows
- Delete the SmarterTrack software folder. By default, this folder is located at C:\Program Files (x86)\SmarterTools\ (NOTE: If SmarterTrack is the only SmarterTools product installed on the server, the entire "SmarterTools" folder can be deleted.)
- Delete the SmarterTrack website and application pool from within IIS.
- Finally, if SmarterTrack is no longer being used, it's possible to delete the database or schema associated with it. How you do this depends on the database being used: Microsoft SQL versus MySQL. However, if you're going to continue using SmarterTrack, but on a different server, the database should not be deleted.
All components of SmarterTrack have been removed from the server.