Hosted SmarterTrack allows for the number of agents to be added or reduced from the monthly subscription as needed. That means that you can add or remove agents from your help desk subscription to account for changes in your business plan, such as adding in new agents due to an increase in your customer base.
To ADD AGENTS to your subscription, follow these steps:
Once you are satisfied with the changes you have made to your subscription, and have charged your credit card, you can log in to your hosted SmarterTrack site and add the new agent(s) there. NOTE: You will be charged a prorated amount based on your next billing date for the number of agents that are being added to subscription.
To REMOVE AGENTS from your subscription, follow these steps:NOTE: Before you reduce the number of agents on your subscription you need to remove agents from the employee list within your SmarterTrack site. If your number of agents is higher than the number of agents you are downsizing to, the change will not be made until you remove agents from your employee list. If you are already using fewer agents that your subscription allows, and are downsizing to match that number of agents, this step is not necessary.
Learn more about the SmarterTrack online help desk and how you can improve your overall customer service.
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