Protect your SmarterMail Account with 2-Step Authentication

This article applies to recent versions of SmarterMail.
2-Step Authentication adds an extra layer of protection to your SmarterMail account. It ensures that only YOU can access your account, even if someone knows your password.

How it works

When your account is protected with 2-Step Authentication, logging in at the SmarterMail site requires two methods of authentication: your SmarterMail account password and a verification code that's only available to you. 

2-Step Authentication also ensures hackers can't access your account via third-party applications. In order to configure your SmarterMail account in third-party applications (including email clients like Outlook, eM Client, Apple Mail, etc.), you must use a unique “application password” that is only accessible by logging into your account online.

Configuring 2-Step Authentication

If your email provider requires 2-Step Authentication, you'll be prompted to configure it at the SmarterMail login page. If it's not required, you can configure 2-Step Authentication from within your account settings.
 
NOTE: 2-Step Authentication is not available for users with an ActiveDirectory authentication. If the 2-Step Authentication card is not displayed in Account Settings, this feature is either disabled for the domain or your account password is managed by ActiveDirectory. Please contact your email administrator for more information.

The first step in configuring 2-Step Authentication is choosing your preferred verification method: Authenticator App or Recovery Email Address.  

Retrieve code via Recovery Email Address
Each time you log in, the verification code will be sent to an alternative email address.

  1. Select Recovery Email Address from the Verification Methods dropdown. 
  2. Enter and confirm the Recovery Email Address that will be used to retrieve the verification code. (This email address will automatically be used as the Recovery Email Address used for resetting your account password as well.)
  3. Click Next.
  4. Wait a moment for the verification code to be emailed. Then enter the 6-digit verification code. 
  5. Click Check to confirm the verification code and complete the 2-Step Authentication setup.

Retrieve code via Authenticator App
Each time you log in, you'll retrieve the verification code from an authenticator app. 

  1. Install an authenticator app, such as Google or Microsoft Authenticator, on your phone or computer. (In this article, we'll demonstrate how to set up 2-Step Authentication using Google Authenticator on your mobile device.)
  2. Select Authenticator App from the Verification Methods dropdown.
  3. Enter and confirm a Recovery Email Address that will be used as an alternative method to retrieve the verification code. If your authenticator app is not accessible, the verification code will be sent to this address instead. (This email address will automatically be used as the Recovery Email Address used for resetting your account password as well.) 
  4. Click Next. A QR code will appear on the next page.
  5. Open the Google Authenticator app. Click "BEGIN SETUP" or use the plus (+) icon to add a new token.
  6. Select Scan QR Code and use your phone's camera to scan the code that's displayed in SmarterMail. A new token will be added to Google Authenticator. 
  7. Enter the token's 6-digit code into SmarterMail.
  8. (If you can't scan the QR code, click on "Can't scan the QR code?" in SmarterMail. In the Authenticator app, choose to create a new token by Manual entry. In the Account field, enter a token descriptor, such as the username of your account. In the Key field, type in the secret key that's displayed in SmarterMail. Then enter the token's 6-digit code into SmarterMail.)
  9. Click Check to confirm the verification code and complete the 2-Step Authentication setup.  

Logging in with 2-Step

To log in to SmarterMail, enter your email address and password. Then enter the 6-digit verification code that's sent to your email or displayed in the authenticator app's token. 

Configure Third-party Applications with App Passwords

Note that once 2-Step Authentication is set up for your account, you will also need to re-configure any third-party applications or email clients using the "application passwords" that are automatically generated and displayed in Account Settings. Be sure to use the correct password for the corresponding protocol. 

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