Force SmarterTrack Traffic Over HTTPS

This article applies to recent versions of SmarterTrack. View articles for SmarterTrack 12.x and earlier.
Google and other providers have recently started branding web interfaces as unsafe if they don't don't meet certain security requirements, not simply because malicious content is detected coming from the site. These security requirements could cause your site to be flagged as insecure, even if it doesn't contain malicious content. As such, Administrators may wish to force all SmarterTrack traffic over HTTPS, rather than the default HTTP. This is a three-step process that includes a.) installing a valid SSL certificate on the server, b.) setting up SmarterTrack in IIS and c.) enabling the setting within SmarterTrack for enforcing HTTPS access.
a.) Install SSL Certificate
A valid SSL certificate will need to be in place for each site that should force traffic over HTTPS. For information and instructions on installing the certificate on the SmarterTrack server, please contact your certificate provider. 
b.) Set up SmarterTrack in IIS
For more information on setting up SmarterTrack as an IIS site, please follow the links below, which provide step-by-step instructions depending on the IIS version you're using:
c.) Enable the SmarterTrack Setting
Follow these steps to enable the HTTPS setting within SmarterTrack:
  1. Log into SmarterTrack as an Administrator. 
  2. Click the Settings icon.
  3. In the navigation pane, click on Security. That help desk's security settings will load in the content pane.
  4. On the Options tab, enable Force all traffic over HTTPS.
  5. Click Save.​ When a visitor navigates to your SmarterTrack management interface or portal, their connection will automatically use HTTPS. 
Disabling HTTPS Traffic
In the event that you no longer wish to force traffic over HTTPS, simply uncheck the Force all traffic over HTTPS setting and save your change. 
Learn more about the SmarterTrack online help desk and how you can improve your overall customer service.

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