Export List of SmarterMail Users to CSV

This article applies to recent versions of SmarterMail. View articles for SmarterMail 15.x and earlier.
At times, it may be necessary for an Administrator to export a list of users on the server or domain. SmarterMail allows this list of users to be exported via CSV, with many account details included. System Administrators can export a list of all users across all domains on the server, and Domain Administrators can export a list of all users on their domain. 
 
Export a List of All Users on All Domains
 
  1. Log into SmarterMail as a System Administrator. 
  2. Click on the Manage icon.
  3. In the Domains section, click on the Actions (...) button and select Export All Users To CSV.
  4. A file named users.csv will be downloaded, and the majority of account information will be available, including: personal information, such as username, display name, title, birthday, etc; work information, such as work address, job title, office, etc.; home address; account status; disk space used and last login date. Users will be sorted by domain.
 
Export a List of All Users on a Specific Domain
 
  1. Log into SmarterMail as a Domain Administrator. (If you are logged in as the System Administrator, click on the domain and click on the Manage button. Then choose the Domain Administrator to impersonate.)
  2. Use the menu icon to navigate to the Domain Settings section. Then click on Accounts in the navigation pane. 
  3. Under the Users tab, click on the Actions (...) button and select Export to CSV
  4. A file named users.csv will be downloaded, and the majority of account information will be available, including: personal information, such as username, display name, title, birthday, etc; work information, such as work address, job title, office, etc.; home address; account status; disk space used and last login date. 
 
 
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Feedback

hello there,

i cannot find the "Export All Users To CSV"

Please advice.
Thanks
Anthony

Gan Choon Kui (4/2/2019 at 9:18 PM)
Be sure you're logged in as the System Administrator. Sys Admins can get a list of all users on the server whereas Domain Admins can only get a list of all users of their domain.
Derek Curtis (4/3/2019 at 4:50 AM)
I am a system Admin and I do not see the export feature in version 15.7 any idea where it is?
Larry Rampenthal (9/1/2019 at 5:05 PM)
This article is for SmarterMail 16.x and later as the feature to export users for a domain was added in SmarterMail 16.x.
Derek Curtis (9/3/2019 at 10:28 AM)
Currently running Build 7188 and receive the following error when attempting to 'Export All Users to CSV': "object reference not set to an instance of an object". Incidentally, I can 'Export All CSV' without issue. Also, 'Export All Users to CSV' functioned properly before installing Custom Build 7172.

Any suggestions are appreciated. Thanks in advance.

Roger Deaver (9/20/2019 at 5:29 AM)
Roger -- Thanks for letting us know. Not sure why this would work in one Build but not another. I've replicated the issue and will get it to the developers.
Derek Curtis (9/20/2019 at 9:20 AM)