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When I set up the retrieval and try to save I get the following message "Can't add your local account to the message retrieval tool"

I've tried with a few external IMAP servers with no success.

Is there any troubleshooting steps I should look at?

If I use mailbox migration tool, same account settings... it works fine

Tim Walker (March 13, 2018 at 12:33 PM)
Hi, Tim -- those are really 2 different things. Email Retrieval (especially inc conjunction with SMTP Accounts) would be for when you had an account on different service, or an account hosted somewhere else, but wanted to use SmarterMail as a single repository for all of your incoming and outgoing mail for multiple accounts. Using webmail, you can respond to email from a single interface, but using multiple accounts.

Migration is when you're moving TO SmarterMail FROM a different email service. You can use the migration tools, or possibly a migration utility, to bring that account into SmarterMail so SmarterMail, then, is actually hosting the email.

IT sounds to me like you're trying to use Email Retrieval for an account that is in SmarterMail as well as hosted elsewhere?

Derek Curtis (March 14, 2018 at 12:42 PM)