Disable Brute Force Protection

This article applies to recent versions of SmarterTrack. View articles for SmarterTrack 12.x and earlier.

For security purposes, SmarterTrack limits the number of times a User unsuccessfully attempts to log in to the customer-facing Portal. By default, Users are temporarily locked out of their account after 10 failed login attempts and will remain locked out for 5 minutes. If needed, a System Administrator can bypass the lockout or disable this feature by disabling brute force protection. 

Follow these steps to disable brute force protection:

  1. Log in to the SmarterTrack management interface as a System Administrator.
  2. Click on the Menu icon, and from the dropdown select Settings.
  3. Under the Configuration header, click Security in the navigation pane. 
  4. Click the Options tab.
  5. Uncheck the setting Enable brute force protection.
  6. Click Save.

For more information, please refer to the SmarterTrack Online Help.

 

Learn more about SmarterTrack’s live chat, self service portal and knowledge base software.

Add Feedback