For security purposes, SmarterTrack limits the number of times a User unsuccessfully attempts to log in to the customer-facing Portal. By default, Users are temporarily locked out of their account after 10 failed login attempts and will remain locked out for 5 minutes. If needed, a System Administrator can bypass the lockout or disable this feature by disabling brute force protection.
Follow these steps to disable brute force protection:
- Log in to the SmarterTrack management interface as a System Administrator.
- Click on the Menu icon, and from the dropdown select Settings.
- Under the Configuration header, click Security in the navigation pane.
- Click the Options tab.
- Uncheck the setting Enable brute force protection.
- Click Save.
For more information, please refer to the SmarterTrack Online Help.
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