Create an Event for Mailing List Subscribes/Unsubcribes

This article applies to recent versions of SmarterMail. View articles for SmarterMail 15.x and earlier.

Administrators can create an event to be notified when a user subscribes or unsubscribes from a mailing list.

Follow the steps below to setup a notification for these events:

  1. Log into SmarterMail as the domain administrator.
  2. Click the Settings icon.
  3. Expand the Domain Settings folder in the navigation pane and click Events. A list of existing events will load in the content pane.
  4. Click New in the content pane toolbar.
  5. Click the Conditions tab.
  6. In the Event Name field, type the name of the event.
  7. In the Event Category field, select Mailing List from the list.
  8. In the Event Type field, select either Mailing List Subscribe or Mailing List Unsubscribe, depending on which event you would like this notification to be for.
  9. Click the Actions tab and click Add Action in the content pane toolbar.
  10. Fill out the information for the action and click Save.
  11. Click Save again in the content pane toolbar.
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You need to update this KB and note that this feature is only available in the Enterprise Edition.
Michael Barber (3/16/2015 at 9:55 AM)
Thank you, Michael. This has been noted by the "Applies to SmarterMail Enterprise" tag.
Andrea Rogers (3/16/2015 at 11:59 AM)
I'm using version 16.0.6376 and the unsubscribe event doesn't appear to be firing when a user uses the #UnsubscribeLink# link. I've configured the action to send an email on unsubscribe and I do not receive the notification email. Additionally, I have also configured the subscribe and unsubscribe emails, and neither of those is being sent.
Ken Cline (9/18/2017 at 7:24 PM)
Hi, Ken. Have you upgraded to the most recent release? Some work was done on Mailing Lists that may have resolved your issue. That would be 16.3.6467
Derek Curtis (9/22/2017 at 8:43 AM)