Setup an Android Phone or Tablet for Exchange Activesync

This article applies to recent versions of SmarterMail Enterprise. View articles for SmarterMail 15.x and earlier.

NOTE: Exchange ActiveSync does not support the corporate calendar or email applications for the Motorola Droid, Droid 2 and Droid X. This is because these phones utilize a special application that does not follow Exchange ActiveSync standards.

Microsoft Exchange ActiveSync is available as an optional add-on to SmarterMail. Unlike the other synchronization methods, Exchange ActiveSync uses direct push technology to sync email, calendars, contacts, tasks, notes and folders in real time. Once you have activated the Microsoft Exchange ActiveSync add-on and enabled the feature for an email account in SmarterMail, the Android device will need to be configured.

Follow these steps to connect your Android device to SmarterMail via Exchange ActiveSync:

  1. On your Android device, navigate to the settings menu.
  2. Click Accounts & Sync.
  3. Click Add Account.
  4. Click Corporate.
  5. Enter your email address and your password and click Next.
  6. In the Domain\Username field, enter your username and domain using the following format: \
  7. Your password should automatically be entered. If not, enter it now.
  8. In the Server field, enter the URL for the webmail interface (
  9. If you are not using SSL, ensure that Use Secure Connection (SSL) is unchecked.
  10. Click Next and configure your personal preferences for the frequency and amount of data to synchronize.
  11. Click Next again, and configure your name as well as the connection name and click Done.

Your Android powered device is now setup to synchronize data using Exchange ActiveSync

For information on configuring mailboxes to synchronize email, calendars, tasks, and notes using the Exchange ActiveSync technology, please refer to the KB article Configure Microsoft Exchange ActiveSync for Email Accounts.

For information on how to activate Microsoft Exchange ActiveSync, please refer to the KB article Activate Microsoft Exchange ActiveSync.

Learn more about using SmarterMail for your email accounts and company-wide instant messenger.


great article, but it doesn't work. Where is the article about when this one doesn't work? Won't connect, can't connect, security issue, no response from the server, and on and on and one - where is the article about that?
Steve Lever (10/12/2014 at 2:51 PM)
Did you ever get in contact with the help desk for more info?

Jason Wilson (10/27/2014 at 11:35 AM)
Hi Steve,

I'm sorry you're having trouble getting ActiveSync to connect on your device. These steps work for many and give the basic instruction on how to set up this Exchange account. If you're having connection issues there may be a number of variables in play; I'd recommend opening a support ticket so a support agent can troubleshoot this for you. You can do this at the tickets section of the Portal.

I hope this helps!

Andrea Rogers (10/13/2014 at 7:50 AM)
I went through the steps above several times under a wifi connection and my data connection and still nothing. My phone keeps stating it can't find the server or the server is unavailable. Could anything be done on the server end to allow this type of connection. I would open a ticket, but at the price of $50 to $80 that is steep to get help with an email service.
Jason Wilson (10/27/2014 at 11:34 AM)
"cannot connect to server"? is this an issue with my phone or my office. I followed directions to a T. yet it still will not allow me to connect
William Taylor (11/11/2014 at 4:37 AM)