On occasion, a user may forget their login password. If the system administrator has enabled password retrieval, the user can click the Forgot Password? link on the login page to receive instructions on how to reset their password. However, the user must have a backup email address on file to be able to reset their password.
To setup a backup email address, follow these instructions:
- Log into SmarterMail as a user.
- Click the Settings icon.
- Click Account Settings in the navigation pane.
- On the User card, look for the "Recovery Email Address" field.
- In that field, type the address you would like to use as a backup in case you forget your password.
- Click Save.