Set Up a Backup Email Address

This article applies to recent versions of SmarterMail. View articles for SmarterMail 15.x and earlier.

On occasion, a user may forget their login password. If the system administrator has enabled password retrieval, the user can click the Forgot Password? link on the login page to receive instructions on how to reset their password. However, the user must have a backup email address on file to be able to reset their password.

To setup a backup email address, follow these instructions:

  1. Log into SmarterMail as a user.
  2. Click the Settings icon.
  3. Click Account Settings in the navigation pane.
  4. On the User card, look for the "Recovery Email Address" field.
  5. In that field, type the address you would like to use as a backup in case you forget your password.
  6. Click Save.
Learn more about using SmarterMail for your email accounts and company-wide instant messenger.


Why cannot we not add this via Web services? This is a huge over-site. Please add this feature asap.
Julian Dormon (1/23/2017 at 9:48 AM)
Hey Julian, SmarterMail 16 exposes all interface functionality to the API. Anything possible in webmail will be accessible through Web Services. 16 is currently in BETA and scheduled to be released in the next couple months. Stay tuned on our social pages and in the BETA category of the Community!
Andrea Rogers (1/24/2017 at 9:24 AM)