Reindex a User's Search Indexes

This article applies to recent versions of SmarterMail. View articles for SmarterMail 15.x and earlier.

In the event that you receive an error when performing an advanced search, your first step should be to reindex the user(s) having the issue. To reindex a user, follow the instructions below. The instructions will use the example user "user1@example.com." Please replace any reference of this user or domain with your own.

  1. Log in to SmarterMail as a System Administrator.
  2. Click the Manage icon.
  3. Click on the desired Domain, and the domain settings will display.  
  4. Click on the Manage button.  Select a Domain Administrator and click the Impersonate button.
  5. Select Domain Settings from the Settings dropdown.
  6. Click on Accounts.
  7. Select the desired user, click the Actions (...) button and click Reindex.
The user will then be reindexed. If you have multiple users reindexing at once or the users reindexing have large mailboxes, this can take some time to complete.
 
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I am running SM Enterprise 15.7 and these instructions do not match what I am seeing. Looks like you need to ...

1. Log in to SmarterMail as a System Administrator.
2. Click the DOMAINS icon.
3. Click on the desired Domain, and the domain settings will display.
4. Click on the Manage button, which will automatically Impersonate the Domain Administrator and drop you at the Users list.
5. Select the desired user and click Reindex.

HOWEVER, this does not fix a corrupted inbox. How would I do that?

Michael Muller (September 22, 2017 at 7:34 AM)
Hi, Michael...

A couple of things:

1. This is the KB for SmarterMail 16.x. As you're running an earlier version of SmarterMail, you'll need this ariticle: https://portal.smartertools.com/kb/a3201/reindex-a-users-search-indices.aspx

2. Inbox corruption can't be solved via re-indexing a user's search indexing. True GRP corruption can only be "fixed" by restoring that user's inbox from a backup. However, inbox corruption is rare in recent versions of SmarterMail.

If you dont't have a backup to restore from, it may be worthwhile to contact our Support Department and have them look into the issue for you.

Derek Curtis (September 22, 2017 at 8:35 AM)

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