On occasion, system administrators may need to move a user's account from one domain to another. For example, a user could change from using email@example.com to using firstname.lastname@example.org, and the user would like to keep their email from domain.com.
Follow these steps to move a user account to another domain:
- Create a new user with the same username on the new domain. For step-by-step directions, refer to the KB article Create a User in SmarterMail.
- Stop the SmarterMail service.
- Copy the user folder from the old domain to the new domain. By default, the user folder can be found at C:\SmarterMail\Domains\[domain_name]\User
- Restart the SmarterMail service.
- Delete the user from the old domain.