Filter Automated Email Messages

This article applies to recent versions of SmarterMail. View articles for SmarterMail 15.x and earlier.

As a Domain Administrator, it's possible to filter automated email messages delivered to your server. This is a good way to keep your users' inboxes clutter-free, plus it can give you peace of mind. To do this, simply create a domain content filter to perform one or more of the following actions when automated messages come in:

  • Delete Message
  • Bounce Message
  • Move Message
  • Add Header
  • Add Text to Subject
  • Copy Message
  • Mark as read
  • Set Priority
  • Flag message

For example, follow these steps to re-route all automated emails to the administrator:

  1. Log in to SmarterMail as a Domain Administrator.
  2. Click the Domain Settings icon.
  3. Click Content Filtering from the tree view menu on the left. A list of content filters will load in the content pane.
  4. Click the New button in the content pane toolbar. The content filtering options will load in the content pane.
  5. On the General card, you'll be able to add a Name for the new filter. The Order number will dictate when the new content filter will be applied to incoming messages. Remember: Content Filters are applied "Top Down" to new messages. So if you want this new filter to fire FIRST, change the Order number to "1". 
  6. As for Match Type, select where you want ALL of the Conditions you create to be met or AT LEAST ONE of the Conditions you set to be met. 
  7. Next, you'll create your Conditions. Therefore, click the New Conditions button. 
  8. In the Condition modal, choose Other in the Select Rule Type dropdown. In the Field dropdown, select Message automated (no return address). Make sure Yes is also selected.
  9. Save your new Condition, then add others as needed for this filter. 
  10. Next, you'll want to select the Action to perform once all (or any) of the Conditions you set are met. So click the New Action button on the Actions card. 
  11. In the dropdown, select what you want to happen to an automated message. As we're re-routing automated messages to the Domain Admin, select Reroute Message
  12. In the Email Address field, type in the full email address of a Domain Administrator. 
  13. Be sure to Save your Action. 
  14. Once you're finished customizing your new Content Filter, be sure to SAVE the entire page. Once that's done, the new filter will run immediately on any new incoming messages. 
Learn more about using SmarterMail for your email accounts and company-wide chat.


What about emails which were previously there
Varun Ramsisaria (11/21/2017 at 8:27 AM)
Hi Varun. Content filtering is applied to new, incoming messages. At this time, there is not a way to perform content filtering retroactively.
Andrea Rogers (11/21/2017 at 2:03 PM)