Enable Password Reset Functionality

This article applies to recent versions of SmarterMail. View articles for SmarterMail 15.x and earlier.

On occasion, SmarterMail users may forget their login password. Instead of having them contact the system administrator, they can request an automatic password reset if this functionality is enabled on their domain and they have a backup email address on file. Enabling this functionality can ensure that system administrators spend the majority of their time on mail server management tasks. NOTE: The user must have a backup email address on file to utilize the password reset functionality. For information on setting up the backup email address, please see the KB article Set Up a Backup Email Address.

Follow these steps to enable the password reset functionality:

  1. Log into SmarterMail as the system administrator.
  2. Click the Settings button in the menu along the top. 
  3. Click on Password Requirements from the menu on the left.
  4. On the Options card, switch the Enable Password Retrieval toggle to ON.
  5. Click Save.
Now, when a user can't remember their chosen password, they can click the Forgot password link on the login page and an email with instructions on how to reset the password will be sent from the system.
For more information, please refer to the SmarterMail Online Help.


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Not available in SmarterMail 15, also where is view password?
Hermann Ehlers (4/19/2016 at 8:24 AM)
Hi Hermann. I do see this functionality within my 15.x install. Are you logged in as the System Administrator? Or do you see the password requirements section and only the Enable password retrieval option is missing? Regarding the Show Password button, this was removed in version 15.x and replaced with the option to create a temporary password for the account.
Andrea Rogers (4/19/2016 at 8:39 AM)
Found it; it is under Security not under Settings, thanks
Hermann Ehlers (4/19/2016 at 8:45 AM)