Define at Which Retry Attempts to Change Priorities

This article applies to recent versions of SmarterMail. View articles for SmarterMail 15.x and earlier.

System administrators can prioritize the remote delivery of messages by assigning priorities to certain messages. System administrators can also set attempt thresholds that trigger a change in the message's priority level. This can be useful if a domain is put on deferred status or if there are routing problems to certain domains.

For example, a system administrator may configure priority settings so that SmarterMail only makes five attempts to deliver a message. If the message remains undeliverable after the fifth try, the message is automatically assigned a lower priority. Similarly, a system administrator may choose to offload temporarily undeliverable messages to a gateway server that processes messages with high priority levels instead of keeping these messages in the primary server's spool by automatically assigning messages a priority of 10 after a set number of delivery attempts. This increases the performance of the primary server, as it doesn't have to keep retrying messages that are temporarily undeliverable.


Follow these steps to set attempt thresholds for a specific domain:

  1. Log into SmarterMail as the system administrator.
  2. Click on the Manage icon.
  3. From the content pane, select the domain to edit.
  4. That domain's options will open.
  5. On the Priority and Throttling card, select the Standard Message Priority drop down menu, and select the desired priority. Unlike mailing list messages, "Standard Messages" are generally normal messages that don't have any other priority level assigned to them.
  6. Click Save.

For more information, refer to the SmarterMail Online Help.


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