Create a User in SmarterMail

This article applies to recent versions of SmarterMail. View articles for SmarterMail 15.x and earlier.

The Users section is where a Domain Administrator can manage the user accounts on their domain, import users in bulk, set the default user settings and propagate those settings to specific users, and improve the search functionality for a user by reindexing their account. To create a new SmarterMail account and add a user on your domain, follow the steps below:

  1. Log in to the SmarterMail web interface as a Domain Administrator.
  2. Click on the Domain Settings icon from the menu toolbar.
  3. Select Accounts from the navigation pane.
  4. When the Accounts section loads, you'll see a variety of tabs: Users, Aliases, Administrators, User Groups. To add a new user, be sure the Users tab is selected:SmarterMail Accounts Section
  5. Click the New button and the New User modal will appear.
  6. In the Username field, type the desired username.
  7. In the Authentication Mode field, select the appropriate authentication option from the list. NOTE: If active directory is selected, enter the domain name in the Domain field and skip to step 9.
  8. In the Password and Confirm Password fields, type the password for this account. Be sure to type the same password each time. You'll notice that the password requirements that were set up are displayed, and they will turn from Red to Green when your password has met the listed requirements.
  9. Click Save.
New users are created using the Default User template that was set up. If you want to change any of those default settings for the new user, you can do so on the User Details page that loads after you click the Save button. If you're fine with using the default settings, you're done!
Learn more about using SmarterMail for your email accounts and company-wide chat.


To say the obvious, A picture would speak a 1000 words. In looking at V16.. I don't see anything that says accounts. Therefore it is not any longer as obvious to add email accounts as it was in 14+
Robert Mitchell (4/29/2018 at 3:29 PM)
Hi Robert. I apologize about the confusion. It looks like these instructions needed to be updated for an accurate location of the Accounts area. We've also added a picture to make this more clear. If you're still struggling to find these settings, please be sure that you are logged in as the Domain Administrator. If you're logged in with a standard user account, you won't see the Domain Reports or Domain Settings icons, and you'll need to log in with an account that has Domain Administrator privileges.

I hope this helps!

Andrea Rogers (4/30/2018 at 8:41 AM)
OK, I have created a domain, created a domain admin, logged in as that admin, I do not see all those icons at the top, I am only seeing a couple of icons on the left side of the top bar. Any help would be greatly appreciated.
STEPHEN HAMILTON (7/20/2018 at 3:49 PM)