Use Who's On to Filter Website and Portal Visitors by the Pages They View

This article applies to recent versions of SmarterTrack. View articles for SmarterTrack 12.x and earlier.

NOTE: Before completing these steps, you will need to configure Who's On for your website or portal. For instructions, refer to Configure Who's On to Track Visitors on Your Company’s Website.

SmarterTrack can monitor the visitors currently on your website and display useful information about each visitor, such as browser, IP Address, and even what country they are visiting from.

Enabling Who's On

  1. Log in to the SmarterTrack management interface as a System Administrator.
  2. Click on the Settings icon.
  3. Under the Configuration header, click Who's On. The Who's On settings will load in the content pane.
  4. On the Options tab, select the Enable Who's On checkbox, and then click Save.
Creating a Filter
  1. Log in to the SmarterTrack management interface as a System Administrator.
  2. Click on the Who's On icon
  3. At the bottom of the navigation pane, click on the Folders icon. From the menu, select Add Filter
  4. On the Filter tab, provide a Filter Name, (e.g., "Orders") and then select the Brand to associate the filter to. (If necessary.)
  5. Click on Conditions tab.
  6. Click the Add Condition button and fill in the appropriate Field, Operator and Value, then click Ok.
  7. For the Field  select the field that is going to be filtered.
  8. For the Operator field, select the condition in which the field is filtered.
  9. For the Value field, enter the criteria by which the field is grouped. For example, if the browser is the selected field, the value might be IE, Firefox, Safari, etc.
  10. Click Save.

Once the filter has been created, follow these steps to filter visitors by the Web pages they are currently viewing:

  1. Log in to the SmarterTrack management interface as an Agent or System Administrator.
  2. Click on the Who's On icon
  3. Expand the desired brand. A list of all pages will display in the content pane.
  4. To see a list of visitors viewing a specific Web page, simply select the desired Web page.
  5. Select a specific user to view additional data.

All other settings are optional. For more information, please refer to the Who's On Overview section of the SmarterTrack Online Help.

 

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