Administrators can restrict Agent access to the queue using Role permissions. For example, if the System Administrator does not want any Agents to have access to the queue, they can edit the permissions for the Agent role to hide the queue. Alternatively, System Administrators can create a custom Role that hides the queue from Agents that are assigned to the Role. NOTE: For instructions on creating Roles, please see Creating Roles.
NOTE: Making this change will remove access to the queue for EVERY Agent that is assigned the Agent Role. If you want to limit access to the queue for just a few Agents, then creating a custom Role is the better course of action. For more information regarding the distribution options, please refer to the Roles section of the SmarterTrack Online Help.
Learn more about the SmarterTrack online help desk and how you can improve your overall customer service.
Trouble logging in? Simply enter your email address OR username in order to reset your password.
For faster and more reliable delivery, add noreply@smartertools.com to your trusted senders list in your email software.