SmarterTrack Enterprise with Failover Functionality allows the software to be activated on a second server that is always connected to the database in standby mode to ensure the help desk remains on line if there is a failure on the primary server. SmarterTrack Enterprise with Failover is a separate license level than other Editions of SmarterTrack.
Follow these steps to enable a server for automatic failover:
- Log into the SmarterTrack management interface as a System Administrator.
- Click the Menu icon, and from the dropdown select Settings.
- Under the Configuration header click Failover in the navigation pane. A list of servers on which failover licensing is activated will load in the content pane.
- To specify which server will act as the passive server in the failover cluster, select the desired server and click Enable. If the server is already enabled, no action is necessary.
For more information, please see the SmarterTrack Online Help.
Learn more about the SmarterTrack online help desk and how you can improve your overall customer service.