Although there are many useful implementations for SmarterTrack's Events systems, some companies may wish to disable it. Alternatively, they may want to disable it just for Agents, but leave it active for Managers and/or System Administrators. Using the Roles system in SmarterTrack, this is very easy to do. Therefore, to prevent Agents from accessing and using the Events system, the System Administrator just needs to edit the proper Role permissions.
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