Add a Live Chat Image to a Company Website

This article applies to recent versions of SmarterTrack. View articles for SmarterTrack 12.x and earlier.

To give customers the ability to initiate live chats from a company website, you will need to add a live chat image to your website. The image will also let customers know if live chat is offline or online.

Add a live chat image

Follow these steps to create a live chat link:
  1. Log into the SmarterTrack management interface as a System Administrator.
  2. Click the Menu icon, and from the dropdown select Settings.
  3. Under the Configuration header click Live Chat.
  4. Click the Live Chat Links tab in the content pane. The Live Chat Link modal will open.
  5. Click the Add button in the content pane toolbar.
  6. Click the Options tab. Use this tab to specify the title of the link, refresh rate, basic styling and the departments to which the live chat link corresponds.
  7. Use the Live Chat Online and Live Chat Offline tabs to configure the live chat links used when live chat is online or offline, including the type of display, anchor title, or introduction text.
  8. Once configured, click the  Save button.
Generate a live chat script
Follow these steps to generate the live chat script to be used on your company's web site:
  1. Log into the SmarterTrack management interface as a System Administrator.
  2. Click the Menu icon, and from the dropdown select Settings.
  3. Under the Configuration header click Live Chat.
  4. Click the Website Integration tab in the content pane.
  5. Select the desired Live Chat Link from the dropdown and Host Header from its dropdown.
  6. Change the Control ID if needed. If you generate multiple links, it's always good to change the Control ID so no two links are the same.
  7. Copy the script text displayed in the text boxes to use on your website. (For embedded-type live chat links, available in versions 12.x and newer, the script found in the textbox 'Put the following on your page where you want your chat link to appear:' should be placed in the website's footer as positioning is determined by live chat settings.) 

 

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