This article applies to recent versions of SmarterTrack. View articles for SmarterTrack 12.x and earlier.
In order for SmarterTrack to function for more than one agent, the product must be activated using a valid license key. In addition, if SmarterTrack is moved to another server, upgraded from a previous version, or assigned to a different database, the product will need to be reactivated. NOTE: Activation of a license key requires the server to contact SmarterTools over port 443 (HTTPS). Please ensure that any firewall or internet security software you have installed allows an outgoing TCP port 443 request. Please ensure FIPS compliant is disabled.

For new installations of SmarterTrack, you can activate your license key during the Setup Wizard.

If you were previously running the Free edition or if you are upgrading the number of agents, edition, or version, follow these steps to activate SmarterTrack:

  1. Log in to the SmarterTrack management interface as a System Administrator.
  2. Click the Settings icon.
  3. Under the Manage header, click Licensing.
  4. Click the Activate button in the content pane toolbar.
  5. Type in, or paste, your license key in the field.
  6. Click Next.
  7. Type the email address and password that are associated to your SmarterTools account in the fields. NOTE: Trial keys do not require an email address or password.

Congratulations, you have activated your installation of SmarterTrack. To confirm activation, you can return to the Product Activation screen to ensure the edition, version, and license information has been updated.


Learn more about the SmarterTrack online help desk and how you can improve your overall customer service.


I have upgraded my version from 8.X to 10.X. Now everyday in the Morning, it shows my edit is free edit, I need to activate my License Key, email and password again.
Can you help me to fix the problem?

luousa (3/19/2014 at 4:58 PM)
Our activation servers show email address and/or password mis-match when the activation is attempted. Make sure you're using the correct information or the activation of the software won't work. You can review this information by going to and logging in, or you can request a password reset if needed.
Derek Curtis (3/20/2014 at 8:57 AM)