Access SmarterTrack on a Mobile Device

SmarterTrack > Agent Configuration and Management
This article applies to recent versions of SmarterTrack. View articles for SmarterTrack 12.x and earlier.

SmarterTrack's responsive web-based interface allows end users and agents to use all of the functionality available to them regardless of whether they're using a desktop, laptop or mobile device. No special log ins or website URLs are necessary.

This flexibility means that Agents who are on-the-go or away from their desks can still use all of SmarterTrack's features simply using their phone or tablet, regardless of whether it's an iPhone, an Android phone or any tablet using any mobile operating system. To access features via the SmarterTrack interface on your phone or tablet:

  1. Go to your help desk URL. Generally, this will take the form of https://support.your-domain.com. (Though your URL may vary.)
  2. Log into the SmarterTrack interface using your Agent credentials.
  3. Click on any icon for any section you need to visit: Tickets, Live Chat, Knowledge Base, Settings, etc. It's just that easy.

Learn more about SmarterTrack’s helpdesk system, which includes live chat, a self service portal and knowledge base software.

Article ID: 2489, , Modified: 12/4/2019 at 2:23 PM

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