LDAP Users/binding!!!
Question asked by Savio mendonza - 7/31/2019 at 4:41 PM

i'm looking for a ticketing tool and so i found smarterTrack and now i want to test it.
I had installed it on a on premise server and now the problem i have, is that i want a ad binding for the User which are want to create a ticket or do something else.
But i don't find the anwser in the FAQ or here. The tutorials i found make me much more confused https://discord.software/
So have someone a step by step tutorial? FetLife

I have a Windows AD which is synced with AAD. The SmaterTrack is installed on a onpremise Server. vshare

Best regards

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Kyle Kerst Replied
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Hello Savio. First you will want to add the employee account under Settings>Manage>Employees. Create the account with the same username this person accesses the Windows AD Domain services with. Once saved, open that employee's settings and change the Authentication Method to Active Directory and complete the Authentication Domain value. Further information can be found at the link I've included below, and I've also attached a screenshot for reference: 

Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278

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