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Please allow domains without admin account
Idea shared by Thomas Tomiczek - 10/12/2023 at 4:14 PM
Proposed
There are still admins on server level. Our use case is that we run a lot of smaller domains for an associated hosting operation and we are really not using them anyway. Makes no sense to have an admin account there, ESPECIALLY if you do not run on the unlimited license number. Management is done via server admin accounts via an admin panel.

9 Replies

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Simply create mailadmin@ and call it a day. Don't even use it, ever.
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That is a totally irrelevant answer. We have a major number of small domains - few accounts, sometimes as low as 1. We do not run the unlimited license. Adding one mandatory admin to a single email domain is not a cost effective use of this one license. And no, we do not want this one email address to also be the admin of the domain.
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This is pretty much a non-issue... The API also uses that primary admin when doing domain actions (that do not use the server admin) as far as I know. Get an unlimited license or move on from the issue, I dont see ST changing how SM works for this, since it clearly is not impacting the majority of it's users. I agree, it is weird, the server admin account should be able to do everything without having to impersonate etc. but it is what it is.
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So, your answer to a client request is to tell the client to f*** off? WHOW. Good you do not work for smartermail.
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Great analysis, echoDreamz.

You always have good recommendations.
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No, my response would be, this is how SmarterMail works and further explain why we believe ST made the choice to have a primary admin. In the 20ish years we’ve used SM, we have never had a customer complain about the primary admin or even ask what it is for. so for us, it’s a non-issue.
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Matt Petty Replied
Employee Post
Lol, your post got reported echoDreamz. I guess they didn't like your answer.
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Matt, truth hurts I guess lol.
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Tim Uzzanti Replied
Employee Post
All, let's keep things positive and informative.  Life is too damn difficult these days!

Thomas, this question comes up occasionally and it's usually about licensing.

The domain role is essential for managing Permissions, Privileges and Scope throughout SmarterMail and the same applies to the System Admin role. This is the core of our product and has been for 20 years and it's how hundreds of products integrate with SmarterMail. Typically, domain admins are employees and use the same account as their email address. Often, there are multiple domain admins in larger organizations.

We strive to build powerful products that are  affordable and compete with much more expensive products but we realize that sometimes our products don't suit all customers. We want customers to be successful and sometimes our products are not the solution. I hope this information helps you understand things a little better and help you decide if our product is the right solution for you.

Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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