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New bug with Domain Content Filtering - Move Message Action - Build 9340
Problem reported by Brad Smith - 7/31/2025 at 6:15 AM
Submitted
New bug introduced with build 9340.

If you have a Domain Content Filter with a rule that includes a "Move Message" Action (say, to "Deleted Items"), the message is no longer moved. This worked on previous builds.

Relevant bonus complaint: the docs (help.smartertools.com/smartermail/current/topics/domainadmin/settings/domaincontentfiltering) say that for Move Message, the selected folder would be selected from a dropdown list. This is, in fact, incorrect. There's no dropdown, you have to type in the folder name, surrounded by quotes ("Deleted Items"). That's okay, it can be figured out, but the docs could use tweaking.
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Brad Smith Replied
7/31/2025 at 7:47 AM
More info:

If I adjust the action to set the folder to Deleted Items, without quotes, it appears the rule starts working, but creates a new DELETED_ITEMS folder.
But if I set it back to "Deleted Items" (quoted), it stops working again.

At least there's a temporary workaround. But this was all working until the new build was installed.
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Kyle Kerst Replied
7/31/2025 at 8:24 AM
Employee Post
I was not able to replicate this issue in testing here and I suspect it stems from the folder name including quotes. I know that quotes are not typically allowed in folder names so this is likely the root cause and I recommend correcting that long term. If you need a hand getting that resolved please don't hesitate to reach out to support.
Kyle Kerst Acting IT Manager SmarterTools Inc. www.smartertools.com
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Brad Smith Replied
7/31/2025 at 9:20 AM
The folder in question is THE Deleted Items folder. I want to move flagged messages to that folder. There's no quotes in the folder name.

If you make an action to Move To: Deleted Items (no quotes), instead what happens is a DELETED_ITEMS folder is created and the message moved there.

If you make the action Move To: "Deleted Items" (name is quoted), then the rule ... until this latest build ... correctly moved the message to the actual Deleted Items.

This is a screenshot of the rule that worked until the latest update.

The "Add Text to Subject" works, the Move doesn't.

Note though, all my rules are created under Domain Settings, so the rules apply to all users. I don't have any separate rules for individuals. I'm not certain if that's a factor (though I'll try to set up an individual rule to confirm). It's possible if you're trying to repro via an individual account rule, it's possible you won't.
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Kyle Kerst Replied
7/31/2025 at 3:39 PM
Employee Post
I see, that makes sense Brad. Thanks for the clarification! I did some testing with that in mind and was able to reproduce the same behavior in that scenario. I'm going to write up a task for development to take a look at this and I'll get you an update once they've had a chance to review. 
Kyle Kerst Acting IT Manager SmarterTools Inc. www.smartertools.com
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Brad Smith Replied
7/31/2025 at 4:52 PM
Awesome! Many thanks. Hopefully an easy fix.
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