SmarterTools

Jonathan Forrester

Joined on 8/5/2015 and Last Seen 11/18/2015

Community Activity

Native Android App for Smartertrack Last reply by Derek Curtis - 2/23/2022 at 9:58 AM In Progress Idea SmarterTrack

Received E-Mail Tickets w/ CC'ed Addresses Last reply by Ben Santiardo - 2/19/2020 at 5:47 AM Under Consideration Idea SmarterTrack

Is it possible to restrict a User to a specific Brand's Portal? Last reply by Merle Wait - 3/21/2019 at 5:41 AM Declined Idea SmarterTrack

Change ticket categories (Active, Waiting, Closed) and action status Last reply by Brian Ward - 12/1/2014 at 8:03 AM Declined Idea SmarterTrack

Agent Reply by Email Commands (ie Close Ticket from Email Reply) Last reply by Shaun Peet - 6/8/2017 at 6:27 AM Proposed Idea SmarterTrack

Add ticket resolution to send email system event? Last reply by Nicholas Kirlew - 4/26/2017 at 12:28 AM Unanswered Question SmarterTrack

Can an user view tickets other than their own? Last reply by Derek Curtis - 10/24/2014 at 3:12 PM Answered Question SmarterTrack

Populating Custom Forms in Tickets / Live Chat Started by Jonathan Forrester - 11/3/2015 at 12:02 PM Proposed Idea SmarterTrack

Add User Via Ticket- Settings (Assign To Company) Started by Jonathan Forrester - 11/3/2015 at 10:44 AM Proposed Idea SmarterTrack

Register User VIA Emailed Ticket Last reply by Jonathan Forrester - 11/3/2015 at 10:41 AM Proposed Idea SmarterTrack

Show the total number of tickets a customer submitted Started by Peter M - 10/16/2015 at 8:05 AM Proposed Idea SmarterTrack

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