Native Android App for Smartertrack
Idea shared by Robert Skillings Jr - 10/13/2014 at 3:59 PM
Declined
Hi Everybody,
 
Our Company loves using SmarterTrack but the biggest complaint is the lack of a native Android Application to interact with our Tickets while on the go. We find the Mobile Web Browser clunky and complicated for quickly checking our tickets and updating the tickets. It would be nice to have a native application that we can open that has a better UI design that shows the status inside the App. I know that a Mobile App is what has caused similar companies I have worked at to switch to an inferior helpdesk software.

19 Replies

Reply to Thread
5
A very helpful feature.  Although the mobile client is a huge plus, an app would be great.  The current method of scrolling around the screens and all the jumping between sections of the ticket needs some improvement.
 
Still love the flexibility this product gives us, just want it to be even better!
3
I would say a Mobile App would be appreciated, for both iOS and Android platforms. Not just Android.
____________________________________
Ben Santiardo, Programmer Analyst
Eastern Suffolk BOCES
0
Android first. Apple has enough people catering to them. Besides, IT support staff don't use Apple. ;-)
0
Uh yeah sorry, my first comment still stands. I've been in IT for a very long time and I use Apple. I am not a Mac fan, but I do love Apple's mobile platform, much better than Android IMO. ;-)
____________________________________
Ben Santiardo, Programmer Analyst
Eastern Suffolk BOCES
6
One vote for a more native mobile apps for SmarterTrack as the built in mobile currently is really not mobile optimized.
Authorized SmarterTools Reseller. Ask Us For Your 10% SmarterTools License Purchase for entire Jan 2015.
http:///www.tweakservers.com
0
And Windows Phone as well :-)

Artionet Web Agency | Director - Strategic Consultant Route de Moutier 109 | CH-2800 Delémont | Switzerland www.artionet.com Website, CMS, e-Commerce, e-Gov, Social News Room

0
People still use Windows Phones? ::Wink::
____________________________________
Ben Santiardo, Programmer Analyst
Eastern Suffolk BOCES
0
@Ben I'm one of them :-)

Artionet Web Agency | Director - Strategic Consultant Route de Moutier 109 | CH-2800 Delémont | Switzerland www.artionet.com Website, CMS, e-Commerce, e-Gov, Social News Room

0
@Ben I'm on of them 2 :-)

Artionet Web Agency | Director - Strategic Consultant Route de Moutier 109 | CH-2800 Delémont | Switzerland www.artionet.com Website, CMS, e-Commerce, e-Gov, Social News Room

0
I would love to see an app developed.
0
+1
0
me too!!!
0
good morning. is there any chance that you are already working on this? 
 
0
Andrea Rogers Replied
Employee Post
Hello everyone,
 
We met this morning to discuss the requested features list for future versions of SmarterTrack. It has been decided that a mobile app for SmarterTrack is not on the roadmap at this time. 
 
We'd like to thank for your participation on this thread. If plans for the future change, we will be sure to post an update here. 
 
Thank you,

Andrea Rogers
SmarterTools Inc.
877-357-6278

www.smartertools.com

1
Hello,

I would really hope you guys reconsider the app idea. I agree with the others, as the mobile site does not provide push notifications. I have used freshdesk, zendesk and currently trialing SmarterTrack and love it, but also looking at Kayako because of the app. We need push notifications! I have used SmarterMail for over 8 years and would love to use SmarterTrack too. Without an app, I may have to go elsewhere.

Thanks
0
Hi Everyone,
I am toying with the idea of building an iOS app for Smarter Track.
Why iOS and not android? Because it is what I use, and I know how to develop for it. I don't have any personal resources for android.

I'm thinking of making the app $4.99 to help cover some of the cost.

For me the features would be focus around replying to tickets using the iOS UI instead of a browser.

Here is a list of critical features IMO.
-Create new tickets
-Reply to Ticket
-Insert Canned reply
-Ability to Favorite department or groups 
-Merge Tickets
-Close Ticket
-Schedule for follow up
-Transfer Ticket

I would need some beta testers if anyone is interested.
What features would the masses feel necessary?

Since SmarterTools has declined to build this, I think we can setup up as a community and build our own. 
We live in the age of APIs.
Thoughts?
Jeremy

0
Hi Jeremy,

Count me in for beta testing I’ll help any way I can, push notifications would be great help somewhere down the line.
0
Lack of mobile app for SmarterTrack is the sole reason why we are now shopping for a new system.  Unfortunate to see this system not being developed to stay up with modern needs.

It's honestly so cheap and easy to get a solid mobile app built for your platform, should certainly have been done by now.  The mobile version is nowhere close to competitive to other modern ticket systems.
0
Jeremy,  you could charge $10.99 easily, and many many of us would buy.  I have 13 employees, I'd instantly buy it for.

Reply to Thread