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Our Company loves using SmarterTrack but the biggest complaint is the lack of a native Android Application to interact with our Tickets while on the go. We find the Mobile Web Browser clunky and complicated for quickly checking our tickets and updating the tickets. It would be nice to have a native application that we can open that has a better UI design that shows the status inside the App. I know that a Mobile App is what has caused similar companies I have worked at to switch to an inferior helpdesk software.