Change ticket categories (Active, Waiting, Closed) and action status
Idea shared by David Jeba - November 28, 2014 at 5:42 AM
I want to change/rename/add the ticket categories and the status in actions
so that the ticket is transferred to its bucket.
By default only 3 status are there which is not fitting to my business case

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At this time it is not possible to add/edit the existing status.  You can always use a custom field for this.  I will change this thread to a idea so others can vote on it.
Employee Replied
Employee Post
Here is a link on how to add and use custom fields in tickets.
After you add a custom field to a template you can change your view in SmarterMail to show this custom filed and sort by it.

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