SmarterTrack's survey feature allows companies to request customer feedback, giving Managers the ability to gauge customer satisfaction and loyalty. The survey feature can also be used to evaluate an Agent's ability to resolve a customer's issue to the customer's satisfaction.
System Administrators and Managers can use surveys in conjunction with the events system to automatically send surveys to customers when a specific event occurs. For example, a System Administrator may configure SmarterTrack to send a customer a survey after the ticket has been closed. NOTE: Surveys must be created prior to offering them to customers. For information on creating surveys, refer to the KB article Create a Survey.
All other settings are optional. For more information, refer to the Events Overview section of the SmarterTrack Online Help.
Learn more about SmarterTrack’s helpdesk system, which includes live chat, a self service portal and knowledge base software.
Trouble logging in? Simply enter your email address OR username in order to reset your password.
For faster and more reliable delivery, add email@example.com to your trusted senders list in your email software.