Turn off Two-Factor Authentication?
Question asked by Ron Raley - 10/11/2023 at 10:21 AM
How does a user turn OFF two-factor authentication in SmarterMail?

Also, on some users, why Enable is greyed out for two-factor authentication?

At the domain level, 2FA is checked under Domain > Options > Security

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Andrew Barker Replied
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If a user has Two-Step Authentication enabled and wants to disable it, they can go to the Settings > Account page. The Two-Step Authentication card will have a Disable button. If the domain is configured to require Two-Step Authentication, the Disable button will be replaced with a Reset button.

As for why the Enable button is greyed out for some users, that occurs when impersonating a user. This is because Two-Step Authentication requires action from the user to confirm they have access to an external email account or an authenticator app), depending on the method selected. As such, enabling Two-Step Authentication is not something that an administrator can do on behalf of a user.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278

Ron Raley Replied
Thank you Andrew. This explains the impersonation confusion!

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