EM Client in "Domain Setting" unavailable

Problem reported by Cris Mead - 5/7/2025 at 12:29 PM

Submitted

When logged in as a Domain Admin, I click on Domain Setting, and then EM Client it goes back to my account mail page. I can not control EM Client Licenses. I had it working before ~ end of last year, but seemingly lost something after the marketplace.

BTW, I enabled market place's em client to get the link in Domain Settings again, as it had disappeared.

Anyone else seeing this?

4 Replies

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Dillon Murray Replied

5/7/2025 at 2:29 PM

Employee Post

Hi Cris,

Thanks for reaching out, would you mind if I created a ticket for you regarding this? No action is needed on your side I will just create the ticket from this post and then you should see it pop up where your tickets usually reside.

Thank you,

Dillon Murray System/Network Administrator SmarterTools Inc. www.smartertools.com

Cris Mead Replied

5/7/2025 at 3:16 PM

Absolutely, I always will allow this request.

Do you require my company's email account?

Dillon Murray Replied

5/7/2025 at 4:51 PM

Employee Post

Hi Cris,

I created the ticket, more details and information with regards to this are within the ticket so take a look whenever you get the chance and we can start getting this issue resolved.

Thank you,

Dillon Murray System/Network Administrator SmarterTools Inc. www.smartertools.com

Cris Mead Replied

5/7/2025 at 7:00 PM

Thank you, wilco

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