Back to Community Threads
2
EM Client in "Domain Setting" unavailable
Problem reported by Cris Mead - 5/7/2025 at 12:29 PM
Submitted
When logged in as a Domain Admin, I click on Domain Setting, and then EM Client it goes back to my account mail page. I can not control EM Client Licenses. I had it working before ~ end of last year, but seemingly lost something after the marketplace.

BTW, I enabled market place's em client to get the link in Domain Settings again, as it had disappeared.

Anyone else seeing this?

4 Replies

Reply to Thread
0
Dillon Murray Replied
5/7/2025 at 2:29 PM
Employee Post
Hi Cris,

Thanks for reaching out, would you mind if I created a ticket for you regarding this? No action is needed on your side I will just create the ticket from this post and then you should see it pop up where your tickets usually reside.

Thank you,
Dillon Murray System/Network Administrator SmarterTools Inc. www.smartertools.com
0
Cris Mead Replied
5/7/2025 at 3:16 PM
Absolutely, I always will allow this request.

Do you require my company's email account?
0
Dillon Murray Replied
5/7/2025 at 4:51 PM
Employee Post
Hi Cris,

I created the ticket, more details and information with regards to this are within the ticket so take a look whenever you get the chance and we can start getting this issue resolved.

Thank you,
Dillon Murray System/Network Administrator SmarterTools Inc. www.smartertools.com
1
Cris Mead Replied
5/7/2025 at 7:00 PM
Thank you, wilco
Back to Community Threads

Reply to Thread

Enter the verification text

Related Knowledge Base Articles

New SmarterMail and WHMCS IntegrationUtilities and Conversion Tools
Set up Autodiscover for SmarterMailSmarterMail > Installation and Configuration
Upgrading SmarterMail (Domain Conversion)SmarterMail > Installation and Configuration
Connecting to Shared Resources in eM Client via EWSSmarterMail > Desktop and Mobile Synchronization
Configure URL Rewriting for Autodiscover on LinuxSmarterMail > Server Configuration and Management