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The given key 'XXXXX' was not present in the dictionary.
Question asked by Mark Thornton - Yesterday at 1:53 PM
Unanswered
I went looking through my ERROR logs and am finding messages stating a given key was not present. This is occurring every few days, sometime once a day, others multiple. Any ideas what this is referring to?

[2025.04.21] 10:34:15.947 [MAIL SERVICE] The given key '83929' was not present in the dictionary.
[2025.04.21]    at System.Collections.Concurrent.ConcurrentDictionary`2.ThrowKeyNotFoundException(TKey key)
[2025.04.21]    at System.Collections.Concurrent.ConcurrentDictionary`2.get_Item(TKey key)
[2025.04.21]    at MailService.WCF.Services.EMailService.ConvertInternalMessage(String currentUserEmailAddress, String currentUserDomain, String currentUserUserName, Boolean isSysAdmin, String resourceEmail, MessageData message, UInt32 UID, String virtualAppPath, String absolutePath, MessageDataResult result, String folder)
[2025.04.21]    at MailService.WCF.Services.EMailService.GetMessage(String emailAddress, String domain, String userName, Boolean isSysAdmin, Boolean isDomainAdmin, String token, MessageSelectInput input, String virtualAppPath, String absolutePath, String type) 

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Dillon Murray Replied
Employee Post
Hi Mark,

I would like to take a look into this a little further, would it be okay if we went ahead and created a ticket for what you are seeing? I hope I can give you a little more clarity regarding this so just let me know if that works for you.

Thank you,


Dillon Murray System/Network Administrator SmarterTools Inc. www.smartertools.com
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Mark Thornton Replied
Yep, I will submit a ticket.
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Dillon Murray Replied
Employee Post
Hi Mark,

I can actually just create one off of this post if thats easier.

Thank you,
Dillon Murray System/Network Administrator SmarterTools Inc. www.smartertools.com
0
Mark Thornton Replied
Well, poop. When I try and create a ticket I get the spinning wheel of death on submission, FYI. Gonna keep trying.

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