32
Report Spam button
Idea shared by kevind - 5/18/2021 at 9:44 AM
Under Consideration
Gmail has a button (icon) at the top of the message preview that says Report spam. I propose SmarterMail add something similar — a button across the top (there's plenty of room) that says "Report spam" or "Mark as Spam"

When clicked, it moves the message to the Junk folder. For advanced users, it could also pop up a dialog box asking a few questions, like:
  • Was this Spam, Phishing, or Other?
  • Alert an Admin to review?
  • Add to block sender list?
In another thread, Montague explained how this puts some of control into the hands of users and admins over spam that still seems to leak through. And as an advanced feature, SM servers could share anonymous content with other SM servers to fight spam & phishing, similar to how we all share common blacklists.

Thanks!

36 Replies

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2
+1
1
I would add that an additional (long-shot) feature of this request would also place the email's subject in a database and the whole thing be tied into the IDS Rules page, such that a level could be set, ie; "same subject email to 50 users in less than 5 min" with actions = ignore|quarrantine|block, and after review, if it's spam, block it (if not already done), release it (if quarantined), or ignore it. I've set up an event to email me whenever an IDS Rule is triggered, and could check in on this activity.
Mik MullerMontague WebWorks
3
Kyle Kerst Replied
Employee Post
I believe we have some discussion items on our list to evaluate functionality like this, but unfortunately I don't have any updates or ETA on when we might see movement. I can check in with development/product management though and will follow up here when I hear back. Thanks for your suggestions on this!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
You're the man, Kyle!
Mik MullerMontague WebWorks
1
Kyle Kerst Replied
Employee Post
Happy to help! :)
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
6
We have users with outlook use SpamSource by Daedalus Software, LLC to report spam. "SpamSource is an Spam Reporting addin for Microsoft Outlook 2003/2007/2010/2013/2016. SpamSource helps collect information from messages for use in reporting unsolicited junk email. Collects SMTP headers and email body source. Copy information to the Windows clipboard or email to specified recipients. "
We have it set up to deliver reported spam to a special email account we setup. The beauty of it is its easy to use. It puts a "Report Spam" button on the tool bar. All the customer has to do is press the button and we get a email with the full headers and the body source for review. This gives us all the info to adjust the spam filters as needed or report the spam.

If we had the same thing in WebMail this would be great.
Kendra Support
http://www.kendra.com
support@kendra.com
425-397-7911
Junk Email filtered ISP
0
That's pretty much it, though I would love for some of the header info to be databased, too, with a pathway to add to / create new Content Filter with a single click based on the header content, including blocking by IP, sender, subject, etc. as well as simply delete because some users are over eager in their spam reporting. I know that with my web customers, who regularly send out opt-in marketing and newsletters via email, some of their recipients (mostly Hotmail, Yahoo and AOL) who may have been on the list for years will click the spam button instead of unsubscribe. &@^%#)!
Mik MullerMontague WebWorks
3
Bump
Kendra Support
http://www.kendra.com
support@kendra.com
425-397-7911
Junk Email filtered ISP
3
We have rSpamD setup with VadeSecure, vade adds in a "Spam" clickable link to emails that users can click and reports the email as spam to Vade's FilterD system. It's not quite as obvious as webmail's old "Mark as Spam" option, but it does work. Maybe ST could do something like this so that all emails have the option to flag as spam, not just webmail.
3
I'm going to bump this thread once a month. If you don't see it bumped every 30 days, please help me out!

This is critical. We had it. It was taken away.

Ron
4
This is what I would like to see. When a customer presses the report spam button. I get a email sent to me like this.

Received: from spamgate3.XXX.com (UnknownHost [192.168.1.1]) by mail.XXX.com with SMTP;
    Thu, 3 Jun 2021 07:22:45 -0700
 Received: from baidu1.baidu.com (UnknownHost [116.85.60.93]) by spamgate3.XXX.com with SMTP;
    Thu, 3 Jun 2021 07:22:47 -0700
 Received: from yahoo2.com.cn (171.34.178.111) by baidu1.baidu.com id hn3ire0e97ce for <customer@XXX.com>; Thu, 3 Jun 2021 22:22:45 +0800 (envelope-from <hytdyzg@weige5.com>)
Reply-To: <1400734059@qq.com>
 From: =?utf-8?B?6L+Z5piv5Y+R5Lu25Lq65aeT5ZCN?= <hytdyzg@weige5.com>
 To: <customer@XXX.com >
 Subject: =?utf-8?B?5LiA5aSp6I635Y+W5LiK5LiH5a6i5oi35L+h5oGv55qE5byA5Y+R5bel?=
         =?utf-8?B?5YW377yMNjE45YWo5bm05pyA5L2O5Lu377yB?=
 Date: Thu, 3 Jun 2021 07:22:46 -0700
 Message-ID: <20210603222254704570@weige5.com>
 MIME-Version: 1.0
 Content-Type: multipart/alternative;
         boundary="----=_NextPart_000_0014_01D7587A.62B8C690"
 X-Priority: 1 (Highest)
 X-Priority: 1 (Highest)
 X-MSMail-Priority: High
 X-Mailer: Foxmail 6, 13, 102, 15 [cn]
 X-Declude-RefID:
 X-SmarterMail-Spam: Declude: 0
 X-SmarterMail-TotalSpamWeight: 0
 Thread-Index: AQFhNXLUAweADHar6DNMWB0b0SPdWg==
 Importance: High
 
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
 <HTML xmlns:o = "urn:schemas-microsoft-com:office:office"><HEAD>
<META name=GENERATOR content="MSHTML 8.00.7600.16385"></HEAD>
 <BODY>外贸客户开发软件一分钱抢购,外贸人618福利来袭!<BR><BR>1分钱领取100元优惠券,客户开发软件均可抵用,618活动软件全年最低价,最低价的同时可再次叠加优惠券减100元!&nbsp;!&nbsp;!<BR><BR>需要及时联系我,数量有限,先到先得<BR>微信:15079001625<BR>QQ:2795544353</BODY></HTML>

This way I can see if the content missed the content filters, IP should be in a list ... Ect.
This is also in a format so I can report it to SpamCop.

The last thing is it deletes the email.
Kendra Support
http://www.kendra.com
support@kendra.com
425-397-7911
Junk Email filtered ISP
5
@Ron, +1, there's a lot of discussion on the need for this feature. Every other email program has it. Let's hope ST makes it happen.

@Matthew, +1, and building on your idea -- How about a server-wide "Marked as Spam" folder that's viewable by Admins and displays the messages from all users? This would make it easy for Admins to:
  • identify trends and catch spam & phishing attacks
  • find shared attributes like IPs and phrases to block
  • skip the one-off messages where users incorrectly mark legitimate messages.
KevinD
1
Just a reminder, there's another thread going on regarding this topic.

Mik MullerMontague WebWorks
2
Time to bump again.
Kendra Support
http://www.kendra.com
support@kendra.com
425-397-7911
Junk Email filtered ISP
3
Hello ST Team,

Bumping this thread as another month has gone by. Should we persist or just forget about it?

Back in 2018, Andrea Rogers proposed changing Block Sender to Mark as Junk, but it was rejected for some reason.

"Block Sender" doesn't really make sense as spammers don't re-use the same address. Users end up blocking legitimate mail that they should unsubscribe from. Here's a post from 2015 on that topic.

Thanks.
3
With the evolution of technology, I believe the modern email user automatically looks for the Report Spam button.  SmarterMail deprives them of this basic contribution.

I don't quite understand why this isn't on the top of the list.

Report Spam (Bayesian Filtering) was added September 2004 in SmarterMail 2.  So now 17 years later, the button is just removed completely.  The software should have been upgraded/replaced and never simply removed.

Ron
4
Same issue here, many customers ask for it...
5
SmarterMail is the only email system that I know of that doesn't have a mark / report spam feature in webmail.
4
I'm hoping when this reappears that it's not just a link to add a new content filter, or block the sender. it should generate an email to the admins of the server, and hopefully integrates into one of the built-in anti-spam solutions so it can optionally be applied to the whole server.
Mik MullerMontague WebWorks
4
It could send a copy of the original mail to a mailbox, used by the incoming gateway filters to learn it as spam and also a button to report non-spam on e-mail detected as spam, to learn it as ham.
(for those using filtering incoming gateways)

This could be configurable by the global admin and also per domain (overriding global) in case you want different settings/actions of these buttons.
Sébastien Riccio
System & Network Admin

5
Good suggestions!
I'd be happy with a Report Spam button to start with, just to get people using it.

Then add functionality over time, like notifying admins, pooling spam from all users into a single location, feeding an anti-spam engine, etc.
2
I am fine with it simply writing files to the ham/spam folders like we used to have...
3
SmarterTools, is the answer still no?
1
And the Crickets chirp
Kendra Support
http://www.kendra.com
support@kendra.com
425-397-7911
Junk Email filtered ISP
1
And the Crickets are STILL chirping at smatertools..
Fix Spam, Fix SPAM, FIX SPAM .....   Earth to SmaterMail Are you listening?
Kendra Support
http://www.kendra.com
support@kendra.com
425-397-7911
Junk Email filtered ISP
3
In SmarterTools defense, they are meticulously contacting some customers, asking questions, and putting together a white paper.
4
+1
This is a very critical feature

5
Contacting customers for a white paper? Isn't that what this online forum is for – so all the SmarterMail customers can ask for help, share thoughts, and submit ideas?

Anyway, politely request that this Report Spam button idea be marked Under Consideration or In Progress. It has 23 votes which makes it one of the most requested items in the forum.

Even posts with 1 vote get marked under consideration... 😭 
2
Kyle Kerst responded to this thread in May. Perhaps he has more information today.
2
Kyle Kerst Replied
Employee Post
I checked in to this request and found it is still on our list, and is under consideration as you've noted. This task is scheduled for review in the near-term based on the sprint it has been assigned.

With that being said, this is marked as requiring further discussion and so the status may change again in the future depending on the results of those discussions. I've adjusted the thread status to reflect that, sorry for the delay on updating the thread!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
3
Time to BUMP again.
Kendra Support
http://www.kendra.com
support@kendra.com
425-397-7911
Junk Email filtered ISP
0
Kyle Kerst Replied
Employee Post
Unfortunately, we do not have an update for you. Further updates on proposed features will come via our Release Notes and blog postings in some cases. 
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
5
Bump for October... now with 28 votes.
5
30 :)
Sébastien Riccio
System & Network Admin

5
I'm in 100 percent. I will try to remember to bump this thread next month.

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