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38
Report Spam button
Idea shared by kevind - 5/18/2021 at 9:44 AM
In Progress
Gmail has a button (icon) at the top of the message preview that says Report spam. I propose SmarterMail add something similar — a button across the top (there's plenty of room) that says "Report spam" or "Mark as Spam"

When clicked, it moves the message to the Junk folder. For advanced users, it could also pop up a dialog box asking a few questions, like:
  • Was this Spam, Phishing, or Other?
  • Alert an Admin to review?
  • Add to block sender list?
In another thread, Montague explained how this puts some of control into the hands of users and admins over spam that still seems to leak through.

And as an advanced feature, SM servers could share anonymous content with other SM servers to fight spam & phishing, similar to how we all share common blacklists.

Thanks!

71 Replies

Reply to Thread
2
+1
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
1
I would add that an additional (long-shot) feature of this request would also place the email's subject in a database and the whole thing be tied into the IDS Rules page, such that a level could be set, ie; "same subject email to 50 users in less than 5 min" with actions = ignore|quarrantine|block, and after review, if it's spam, block it (if not already done), release it (if quarantined), or ignore it. I've set up an event to email me whenever an IDS Rule is triggered, and could check in on this activity.
Mik MullerMontague WebWorks
3
Kyle Kerst Replied
5/18/2021 at 1:59 PM
Employee Post
I believe we have some discussion items on our list to evaluate functionality like this, but unfortunately I don't have any updates or ETA on when we might see movement. I can check in with development/product management though and will follow up here when I hear back. Thanks for your suggestions on this!
Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com
0
You're the man, Kyle!
Mik MullerMontague WebWorks
1
Kyle Kerst Replied
5/18/2021 at 3:32 PM
Employee Post
Happy to help! :)
Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com
6
We have users with outlook use SpamSource by Daedalus Software, LLC to report spam. "SpamSource is an Spam Reporting addin for Microsoft Outlook 2003/2007/2010/2013/2016. SpamSource helps collect information from messages for use in reporting unsolicited junk email. Collects SMTP headers and email body source. Copy information to the Windows clipboard or email to specified recipients. "
We have it set up to deliver reported spam to a special email account we setup. The beauty of it is its easy to use. It puts a "Report Spam" button on the tool bar. All the customer has to do is press the button and we get a email with the full headers and the body source for review. This gives us all the info to adjust the spam filters as needed or report the spam.

If we had the same thing in WebMail this would be great.
Kendra Support http://www.kendra.com support@kendra.com 425-397-7911 Junk Email filtered ISP
0
That's pretty much it, though I would love for some of the header info to be databased, too, with a pathway to add to / create new Content Filter with a single click based on the header content, including blocking by IP, sender, subject, etc. as well as simply delete because some users are over eager in their spam reporting. I know that with my web customers, who regularly send out opt-in marketing and newsletters via email, some of their recipients (mostly Hotmail, Yahoo and AOL) who may have been on the list for years will click the spam button instead of unsubscribe. &@^%#)!
Mik MullerMontague WebWorks
3
Bump
Kendra Support http://www.kendra.com support@kendra.com 425-397-7911 Junk Email filtered ISP
3
We have rSpamD setup with VadeSecure, vade adds in a "Spam" clickable link to emails that users can click and reports the email as spam to Vade's FilterD system. It's not quite as obvious as webmail's old "Mark as Spam" option, but it does work. Maybe ST could do something like this so that all emails have the option to flag as spam, not just webmail.
4
This is what I would like to see. When a customer presses the report spam button. I get a email sent to me like this.

Received: from spamgate3.XXX.com (UnknownHost [192.168.1.1]) by mail.XXX.com with SMTP;
    Thu, 3 Jun 2021 07:22:45 -0700
 Received: from baidu1.baidu.com (UnknownHost [116.85.60.93]) by spamgate3.XXX.com with SMTP;
    Thu, 3 Jun 2021 07:22:47 -0700
 Received: from yahoo2.com.cn (171.34.178.111) by baidu1.baidu.com id hn3ire0e97ce for <customer@XXX.com>; Thu, 3 Jun 2021 22:22:45 +0800 (envelope-from <hytdyzg@weige5.com>)
Reply-To: <1400734059@qq.com>
 From: =?utf-8?B?6L+Z5piv5Y+R5Lu25Lq65aeT5ZCN?= <hytdyzg@weige5.com>
 To: <customer@XXX.com >
 Subject: =?utf-8?B?5LiA5aSp6I635Y+W5LiK5LiH5a6i5oi35L+h5oGv55qE5byA5Y+R5bel?=
         =?utf-8?B?5YW377yMNjE45YWo5bm05pyA5L2O5Lu377yB?=
 Date: Thu, 3 Jun 2021 07:22:46 -0700
 Message-ID: <20210603222254704570@weige5.com>
 MIME-Version: 1.0
 Content-Type: multipart/alternative;
         boundary="----=_NextPart_000_0014_01D7587A.62B8C690"
 X-Priority: 1 (Highest)
 X-Priority: 1 (Highest)
 X-MSMail-Priority: High
 X-Mailer: Foxmail 6, 13, 102, 15 [cn]
 X-Declude-RefID:
 X-SmarterMail-Spam: Declude: 0
 X-SmarterMail-TotalSpamWeight: 0
 Thread-Index: AQFhNXLUAweADHar6DNMWB0b0SPdWg==
 Importance: High
 
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
 <HTML xmlns:o = "urn:schemas-microsoft-com:office:office"><HEAD>
<META name=GENERATOR content="MSHTML 8.00.7600.16385"></HEAD>
 <BODY>外贸客户开发软件一分钱抢购，外贸人618福利来袭！<BR><BR>1分钱领取100元优惠券，客户开发软件均可抵用，618活动软件全年最低价，最低价的同时可再次叠加优惠券减100元!&nbsp;!&nbsp;!<BR><BR>需要及时联系我，数量有限，先到先得<BR>微信：15079001625<BR>QQ：2795544353</BODY></HTML>

This way I can see if the content missed the content filters, IP should be in a list ... Ect.
This is also in a format so I can report it to SpamCop.

The last thing is it deletes the email.
Kendra Support http://www.kendra.com support@kendra.com 425-397-7911 Junk Email filtered ISP
5
@Ron, +1, there's a lot of discussion on the need for this feature. Every other email program has it. Let's hope ST makes it happen.

@Matthew, +1, and building on your idea -- How about a server-wide "Marked as Spam" folder that's viewable by Admins and displays the messages from all users? This would make it easy for Admins to:
  • identify trends and catch spam & phishing attacks
  • find shared attributes like IPs and phrases to block
  • skip the one-off messages where users incorrectly mark legitimate messages.
KevinD
1
Just a reminder, there's another thread going on regarding this topic.
Mik MullerMontague WebWorks
2
Time to bump again.
Kendra Support http://www.kendra.com support@kendra.com 425-397-7911 Junk Email filtered ISP
3
Hello ST Team,

Bumping this thread as another month has gone by. Should we persist or just forget about it?

Back in 2018, Andrea Rogers proposed changing Block Sender to Mark as Junk, but it was rejected for some reason.

"Block Sender" doesn't really make sense as spammers don't re-use the same address. Users end up blocking legitimate mail that they should unsubscribe from. Here's a post from 2015 on that topic.

Thanks.
4
Same issue here, many customers ask for it...
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
5
SmarterMail is the only email system that I know of that doesn't have a mark / report spam feature in webmail.
4
I'm hoping when this reappears that it's not just a link to add a new content filter, or block the sender. it should generate an email to the admins of the server, and hopefully integrates into one of the built-in anti-spam solutions so it can optionally be applied to the whole server.
Mik MullerMontague WebWorks
4
It could send a copy of the original mail to a mailbox, used by the incoming gateway filters to learn it as spam and also a button to report non-spam on e-mail detected as spam, to learn it as ham.
(for those using filtering incoming gateways)

This could be configurable by the global admin and also per domain (overriding global) in case you want different settings/actions of these buttons.
Sébastien Riccio System & Network Admin https://swisscenter.com
5
Good suggestions!
I'd be happy with a Report Spam button to start with, just to get people using it.

Then add functionality over time, like notifying admins, pooling spam from all users into a single location, feeding an anti-spam engine, etc.
3
I am fine with it simply writing files to the ham/spam folders like we used to have...
1
And the Crickets chirp
Kendra Support http://www.kendra.com support@kendra.com 425-397-7911 Junk Email filtered ISP
2
And the Crickets are STILL chirping at smatertools..
Fix Spam, Fix SPAM, FIX SPAM .....   Earth to SmaterMail Are you listening?
Kendra Support http://www.kendra.com support@kendra.com 425-397-7911 Junk Email filtered ISP
4
+1
This is a very critical feature
5
Contacting customers for a white paper? Isn't that what this online forum is for – so all the SmarterMail customers can ask for help, share thoughts, and submit ideas?

Anyway, politely request that this Report Spam button idea be marked Under Consideration or In Progress. It has 23 votes which makes it one of the most requested items in the forum.

Even posts with 1 vote get marked under consideration... 😭 
2
Kyle Kerst Replied
8/30/2021 at 2:31 PM
Employee Post
I checked in to this request and found it is still on our list, and is under consideration as you've noted. This task is scheduled for review in the near-term based on the sprint it has been assigned.

With that being said, this is marked as requiring further discussion and so the status may change again in the future depending on the results of those discussions. I've adjusted the thread status to reflect that, sorry for the delay on updating the thread!
Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com
3
Time to BUMP again.
Kendra Support http://www.kendra.com support@kendra.com 425-397-7911 Junk Email filtered ISP
0
Kyle Kerst Replied
9/9/2021 at 12:42 PM
Employee Post
Unfortunately, we do not have an update for you. Further updates on proposed features will come via our Release Notes and blog postings in some cases. 
Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com
5
Bump for October... now with 28 votes.
5
30 :)
Sébastien Riccio System & Network Admin https://swisscenter.com
3
Time to bump again. It now has 32 Votes
Kendra Support http://www.kendra.com support@kendra.com 425-397-7911 Junk Email filtered ISP
3
+1 (again...)
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
4
December bump.

Can we just rename "Block Sender" to "Report Spam" in the current UI?

That would be good progress and shouldn't take much effort. Block Sender is not useful because spammers don't use the same From address every time they send spam.

Happy Holidays!
2
I want this button but WHERE are we reporting this information to? Ideally, this is what should happen:

  • Block - local for THAT user
  • Report as Spam - again to the user and moved to junk but also
    • give the domain admin the ability to do it for the entire domain.
    • give the mail server the ability to block based on people reporting
As a community SmarterTools could have a solution that is centralized that benefits all of us. The user gets what they want while also giving the ability to have the entire community to work collaboratively together to solve a problem (if they opt in).
0
The SM-RBL!
Mik MullerMontague WebWorks
0
And to repeat my self!

This is what I would like to see. When a customer presses the report spam button. I get a email sent to me like this.

Received: from spamgate3.XXX.com (UnknownHost [192.168.1.1]) by mail.XXX.com with SMTP;
    Thu, 3 Jun 2021 07:22:45 -0700
 Received: from baidu1.baidu.com (UnknownHost [116.85.60.93]) by spamgate3.XXX.com with SMTP;
    Thu, 3 Jun 2021 07:22:47 -0700
 Received: from yahoo2.com.cn (171.34.178.111) by baidu1.baidu.com id hn3ire0e97ce for <customer@XXX.com>; Thu, 3 Jun 2021 22:22:45 +0800 (envelope-from <hytdyzg@weige5.com>)Reply-To: <1400734059@qq.com>
 From: =?utf-8?B?6L+Z5piv5Y+R5Lu25Lq65aeT5ZCN?= <hytdyzg@weige5.com>
 To: <customer@XXX.com >
 Subject: =?utf-8?B?5LiA5aSp6I635Y+W5LiK5LiH5a6i5oi35L+h5oGv55qE5byA5Y+R5bel?=
         =?utf-8?B?5YW377yMNjE45YWo5bm05pyA5L2O5Lu377yB?=
 Date: Thu, 3 Jun 2021 07:22:46 -0700
 Message-ID: <20210603222254704570@weige5.com>
 MIME-Version: 1.0
 Content-Type: multipart/alternative;
         boundary="----=_NextPart_000_0014_01D7587A.62B8C690"
 X-Priority: 1 (Highest)
 X-Priority: 1 (Highest)
 X-MSMail-Priority: High
 X-Mailer: Foxmail 6, 13, 102, 15 [cn]
 X-Declude-RefID:
 X-SmarterMail-Spam: Declude: 0
 X-SmarterMail-TotalSpamWeight: 0
 Thread-Index: AQFhNXLUAweADHar6DNMWB0b0SPdWg==
 Importance: High <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
 <HTML xmlns:o = "urn:schemas-microsoft-com:office:office"><HEAD><META name=GENERATOR content="MSHTML 8.00.7600.16385"></HEAD>
 <BODY>外贸客户开发软件一分钱抢购，外贸人618福利来袭！<BR><BR>1分钱领取100元优惠券，客户开发软件均可抵用，618活动软件全年最低价，最低价的同时可再次叠加优惠券减100元!&nbsp;!&nbsp;!<BR><BR>需要及时联系我，数量有限，先到先得<BR>微信：15079001625<BR>QQ：2795544353</BODY></HTML>

This way I can see if the content missed the content filters, IP should be in a list ... Ect.This is also in a format so I can report it to SpamCop.
The last thing is it deletes the email.
Kendra Support http://www.kendra.com support@kendra.com 425-397-7911 Junk Email filtered ISP
4
All we really need is the report button to copy the raw copy of the email file to disk so we can use it to train.
2
Just got an email from kdhvzhvznvxjsvxnzxvbzxb@gmail.com trying to sell me T-shirts for Christmas. This reminded me how useless the Block Sender action is.

Plus it doesn't even move it out of the Inbox. This generates more calls as customers are confused on what to do when they get spam. Every other email program has a way to move spam to the junk folder.

Hoping this can get changed in 2022. Happy Holidays!
2
Every customer of mine gets emails from the Domain Name Authority or whoever, asking them to pay hundreds of dollars for their domain name. Personally I feel like this is the current day "slamming" of long distance wars years ago, but that aside, they email thousands of people a day, and should be universally blocked by smart, crowd-notated actions.

Once you're done upgrading the search all / view logging functionality, effective spam blocking should be next.

Do it for the children!
Mik MullerMontague WebWorks
9
Tim Uzzanti Replied
12/29/2021 at 9:22 AM
Employee Post
We have some cool stuff coming!
Tim Uzzanti CEO SmarterTools Inc. www.smartertools.com
0
Tim, now we are excited!
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
5
Tim, sounds good. Could you share some of the "cool stuff" and a rough timeline? We have customers looking at alternatives so we need to do everything we can to keep them. Thanks!

Happy New Year, everyone!!!
2
Time to BUMP again.  
Kendra Support http://www.kendra.com support@kendra.com 425-397-7911 Junk Email filtered ISP
10
Tim Uzzanti Replied
2/26/2022 at 1:57 PM
Employee Post
You will get a SPAM button in Webmail!  You will also get a SPAM folder so clients can participate in the process of training! 100% Guaranteed.  And we have a lot more coming.

This next BETA coming shortly is all about including the last bits of Exchange.
Tim Uzzanti CEO SmarterTools Inc. www.smartertools.com
1
Hi Tim!

We are very excited to ear that!!!

Is there an ETA to the new SM beta?
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
4
Tim Uzzanti Replied
2/27/2022 at 6:36 AM
Employee Post
This upcoming BETA is a few weeks out.  As we work through that and release, we will start conversations about where we are headed with Webmail, interface updates, SPAM and some other changes.
Tim Uzzanti CEO SmarterTools Inc. www.smartertools.com
2
THX Tim.

can't wait to try it out on our test server... ;-)
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
4
I am so happy for the spam stuff... Honestly, if this was the only thing in the release, I'd still be happier than a pig in s***.
1
Back in February we discussed the upcoming BETA which was supposed to be a few weeks out. Has it been released?

If not, it would be nice to post a list of changes/enhancements in the upcoming BETA. Thanks!
3
I'm waiting for it too!!!!

On 27th february Tim wrote: "This upcoming BETA is a few weeks out."

Those few weeks are now few months...
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
2
However don't get me wrong: I LOVE Smartermail!!!

I simply think that a better communication strategy would be appropriate and, if possible, I would like a greater speed in fixing confirmed problems.
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
4
Quite curious about this beta as well, or really, any release. Last release was over a month ago.
4
Bump
Kendra Support http://www.kendra.com support@kendra.com 425-397-7911 Junk Email filtered ISP
7
Maybe I missed it, but I'm guessing the "Beta" mentioned a few months ago never happened?

I did see there was a Release Candidate coming out soon.  Is it just bug fixes, or are there some enhancements for marking messages as Spam?

Idea: post the release notes for the upcoming RC. Thanks!
4
Same... I am curious about this release too, been pretty quiet with ST lately, be nice to know what they are working on and their plans. 
1
Zach Sylvester Replied
6/27/2022 at 2:00 PM
Employee Post
Hey Guys, 

Just wanted to follow up here. The beta didn't come out. We ran into a few issues and wanted to add some additional things. As Tim said we have some cool stuff coming. 

Kind Regards, 
Zach Sylvester Software Developer SmarterTools Inc. www.smartertools.com
0
Zach, thanks for the reply! Do you have a timeline? An ETA? Just curious as it's been quite a while since a last release.
0
Zach Sylvester Replied
6/27/2022 at 2:30 PM
Employee Post
Hello, 

We dont have any timelines/ETA for right now. But I'll let you know when we have one. 

Kind Regards, 
Zach Sylvester Software Developer SmarterTools Inc. www.smartertools.com
6
Zach, could you share some of the "cool stuff" that's coming so we can prepare for it and/or keep our users (customers) from shopping around?

Thanks!
9
Missed the July bump, so here's one for August...

Any news on the BETA mentioned back in February? We're ready for some new features instead of just changes/fixes. Even if you posted the "cool stuff" that you're working on, that would be appreciated.

Thanks.
6
Time for another bump.
Is this the phantom new "beta" SmarterMail release? 
Or is this just "SmarterMail Vaporware"?
Kendra Support http://www.kendra.com support@kendra.com 425-397-7911 Junk Email filtered ISP
0
Zach Sylvester Replied
9/8/2022 at 12:20 PM
Employee Post
Hey Guys, 

Just following up. We still don't have an ETA for this as of yet and sorry I missed your question, Kevin. I can't share anything sadly as it's still in the development phase so things that I say could be different from how it actually is, being that it's still subject to change. 

Kind Regards, 
Zach Sylvester Software Developer SmarterTools Inc. www.smartertools.com
1
Tim said "end of the year"...

I hope to have something in December...
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
2
BUMP!

> Gabriele Maoret - SERSIS Replied
> 10/20/2022 at 2:30 AM
> Tim said "end of the year"...
>
> I hope to have something in December...
Mik MullerMontague WebWorks
1
@Montague WebWorks, this was implemented in Build 8495 (Apr 5, 2023) as "Move to Junk". When email is moved to Junk, with the button or any other method, SM waits a period of time and then tells the various anti-spam tools included with SM to "learn" that the message is spam. This is further enhanced if you setup your own rspamd server.

Move to Junk - Using Move to Junk moves the email to your Junk Email folder, and also helps the system recognize the sender and message contents as possible spam. This information is used to help train new HAM/SPAM settings that are available to system administrators.
1
I would love to have something like Mark as not Spam for messages outside of Junk folder. For some of spam messages I'm adding prefix like SPAM: but message is not moved to Junk folder. While using rspamd and having this kind of button would allow users to train filters with this messages.
1
Thanks, Joe. I'll check it out.

That said, "Move to Junk" doesn't have the same weight as "Report Spam"
Mik MullerMontague WebWorks
0
@Webio, SM will teach rspamd and the other spam tools when messages are moved out of junk and into another folder that you consider those to be legitimate. 

@Montague WebWorks, I think you're talking about reporting the abuse address associated with sending domains and/or list providers. See this related topic, although it's not a resolution.
1
I know that learning is being performed when message is being moved out of junk BUT I'm talking about messages which where classified as low spam which resulted by adding only prefix to message subject. So if I want to learn rspamd filter to not mark this message as spam I will have to mark this message and spam which will result on learning rspamd that this is a spam message and then I will have to mark this message as not spam which will result moving out this message out of junk mail to inbox and learning rspamd that this message content is not spam.
0
@Webio, if you are the administrator, you can teach rspamd yourself by using onlime / rspamd-trainer · GitLab to pull emails from a special folder you create in a special mailbox. For instance:
SmarterMail
  • Setup a special email account in SM like rspamd@domain.com
  • Create a folder called report_ham in this account under the Inbox.
  • Share this folder with users on your domain
  • Users copy legit email to this folder.
rspamd server
  • Download and configure rspamd-trainer through the settings.py script on your rspamd box to connect to the rspamd@domain.com account
  • Set folder_suffixes = ['ham'] in settings.py. This removes the need to have report_spam and report_spam_reply folders in your special email account.
  • Setup a cron to run the rspamd-trainer script at whatever interval you want. 
Notes
  • You can ignore the info on the rspamd github readme about dovecot.
  • If you don't like the "report_ham" folder name you can name it whatever you like, you'll just need to edit rspamd-trainer's run.py python script to look for the correct folder. 
Problems with this solution
  • Workflow is different for low probability spam, which you have set with special subject prefixes, than spam that ends up in your Junk folder.
  • Requires this special email account per domain and the script would need to be rewritten to handle multiple accounts.
6
I would prefer solution built in to SmarterMail because I have more than 20k of users and for sure they will not be interested in forwarding their semi SPAM messages to some remote mailbox. But still. Thanks for sharing this solution.
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