Yes, we updated pricing for only the 2nd time in 15 years.  All products and add-ons were affected.

Hosted SmarterTrack was not changed.

Partners were notified.

We update customers who are in recurring services when/if we do price changes which is clearly not often.

Hi Tim,

  Thank you for taking the time and replying.  I know price increases are rare with SmarterTools and I appreciate that.  I know it is not something that you want to have a big announcement about.  When you say you notify customers who have recurring services, does that include the people that are active with maintenance, or is it just the ones that are paying extra for Cyren, Message Sniffer, and/or IMAP/EWS/EAS? 

Thank You,

-dave

No, monthly services.

A heads up would have been nice, the 25% increase on activesync now means I'm selling at a loss.

We need time to convey pricing changes to our clients....

Also, why has activesync gone up in price anyway, Microsoft have suddenly started charging more?

SmarterTools increased their pricing  but they didn't notify us. Really disappointing