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SmarterTrack Ticket > Manual Event
Problem reported by Ron Raley - 12/29/2020 at 6:19 PM
Submitted
On a ticket, when creating a manual event, pressing Next button seems to do nothing.

Thanks!
Ron

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1
Ron Raley Replied
Pushed back deep into the threads.  Still remains an unconfirmed issue.
0
Sébastien Riccio Replied
Hello,

Well I had a ticket opened for this but was closed as "unable to reproduce".

As stated in the ticket, on our side when using manuel event it does nothing  but throws an exception in the SmarterTrack error.log :

=====================
[2020-11-19 5:50:47 AM]
Unhandled error
- Page: [https://support.xyz.com/Management/Modals/frmManualEvents.aspx?kbid=141]
- Referrer: [https://support.xyz.com/Management/Modals/frmManualEvents.aspx?kbid=141]
- User Agent: [Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36] - IP: [94.103.97.110]
Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
at System.ThrowHelper.ThrowArgumentOutOfRangeException(ExceptionArgument argument, ExceptionResource resource)
at SmarterTrack.MRS.Management.Modals.frmManualEvents.btnNext_Clicked(Object sender, EventArgs e)
at SmarterTools.Web.Controls.ButtonBarIcon.RaisePostBackEvent(String eventArgument)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
Do you see this aswell ?

Sébastien Riccio System & Network Admin https://swisscenter.com
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Ron Raley Replied
Sébastien, yes same error on our logs too.  Thanks!
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Sébastien Riccio Replied
I'm somewhat happy that you have the same error. I feel a bit less alone.
Sébastien Riccio System & Network Admin https://swisscenter.com

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