Allow Domain Admins to view Mailing List Subscriber Opt-In Status
Idea shared by Ron Raley - 9/8/2020 at 10:18 AM
Our team has just cleaned up a bunch of mailing lists.  We applied double opt-in for our customers so that the lists don't build up with total garbage.

Everything is working awesome!

One thing I did notice is that the domain admin has no ability to view whether or not a particular subscriber has opted in or not.

We think that having the ability for them to view this is especially important.  It gives them a chance to see who their REAL subscribers are and also an opportunity to clear out subscribers that never performed a double opt-in.

As always, thanks for listening.

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A customers mailing list just blew up with bogus entries. Maybe 1,000 in a 3-day window.

Double Opt-In is activated.

I see no functions to clear them out. I also see no functions to identify those who successfully opted in.

In the present state, this doesn't make sense. Thanks for listening.

SmarterTools, please let me know how I can manually remove non-verified subscribers of a mailing list from the JSON files.

I had just some support tickets with ST and seeing the Opt-In status was a feature request I submitted too.
Additionally we found out that no double opt in mail is sent when the recipient is added manually. 
In the jsons file, the indicator for double opt in is the d key what is true for subscribers who passed double opt in.

    "e": "user@domain.ext",
    "ba": "c8b083b408664258bd24865b53330403",
    "c": {},
    "s": [
            "m": 26,
            "s": "2020-12-01T18:52:48.8472381Z",
            "on": true,
            "d": true,
            "b": []
    "m": []
Thank you Reto!

Whomever was put in charge to build this functionality did not finish it.

I would like to propose that a button be created for each mailing list to clear unverified subscribers.  Thank you.

Andrea Free Replied
Employee Post
Hello all, 

In Build 7661 (Dec 22, 2020), we addressed this functionality. 

  • Added: Added a sortable Verified column to mailing list subscribers when double opt-in is enabled.
  • Added: Allow administrators to resend mailing list opt-in verification emails.
  • Changed: Non-verified subscribers will be removed from a mailing list if double opt-in option is disabled.
  • Fixed: The "Send Subscribe Email" confirmation email is not sent after a subscriber is verified if double opt-in is enabled.

Andrea Free
SmarterTools Inc.


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